The Six Sigma way : how to maximize the impact of your change and improvement efforts / Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.

Format:

Book

Author/Creator:

Pande, Peter S., author.

Neuman, Robert P., author.

Cavanagh, Roland R., author.

Language:

English

Subjects (All):

Six sigma (Quality control standard).

Quality control--Statistical methods.

Quality control.

Continuous improvement process.

Production management.

Physical Description:

1 online resource

Edition:

2nd editon.

Other Title:

The Six Sigma way, how to maximize the impact of your change and improvement efforts, Second edition

Place of Publication:

New York, N.Y. : McGraw-Hill Education LLC., c2014.

Summary:

Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.

Contents:

A. DEDICATION

B. INTRODUCTION TO THE SECOND EDITION

Six Sigma's Hidden Truths, Lessons Learned, and Potential Payoffs

Key Features of The Six Sigma Way

A Final Philosophical Word

C. A GUIDE TO THE SIX SIGMA WAY

The Major Sections

The Chapters

D. ABOUT THE AUTHORS

Peter S. Pande

Robert P. Neuman, Ph.D.

Roland R. Cavanagh, P.E.

A. PART ONE: AN EXECUTIVE OVERVIEW OF SIX SIGMA

1. A Powerful Strategy for Sustained Success

Some Six Sigma Success Stories

The Benefits of Six Sigma

The Tools and Themes of Six Sigma

Six Themes of Six Sigma

Conclusion: Where You Stand

2. Key Concepts of the Six Sigma System

A Six Sigma Vision of Business Leadership

An Introduction to Sigma Measurement (aka "the Big Y")

Customers, Defects, and Sigma Levels

Six Sigma Improvement and Management Strategies

Conclusion: Defining the "Six Sigma Organization"

3. Applying Six Sigma to Service and Manufacturing

The Changing Role of Manufacturing

Service Process Opportunities?and Realities

Manufacturing Challenges

Conclusion: Making Six Sigma Work Best for You

4. The Six Sigma Roadmap

Advantages of the Six Sigma Roadmap

Step 1: Identify Core Processes and Key Customers

Step 2: Define Customer Requirements

Step 3: Measure Current Performance

Step 4: Prioritize, Analyze, and Implement Improvements

Step 5: Expand and Integrate the Six Sigma System

Recapping the Executive Summary

B. PART TWO: GEARING UP AND ADAPTING SIX SIGMA TO YOUR ORGANIZATION

5. Is Six Sigma Right for Us Now?

Six Sigma Readiness

When Six Sigma Is Not Right for an Organization

Summarizing the Assessment: Three Key Questions

Six Sigma from a Cost/Benefit Perspective

6. How and Where Should We Start Our Efforts?

Where to Start: Objective, Scope, and Time Frame

On-Ramps to the Six Sigma Roadmap

The Roadmap and Your Strengths and Weaknesses

Piloting Your Six Sigma Effort (aka "Start Smaller and Grow")

Six Sigma Start-Up Summary

7. Leadership Actions to Launch and Guide the Effort

Develop a Strong Vision and Rationale

Actively Participate in Planning and Implementation

Become Powerful Advocates

Set Clear Objectives

Hold Yourself and Others Accountable

Demand Meaningful Measures of Results

Communicate Constantly

Be Persistent

Conclusion

8. Preparing Black Belts and Other Key Roles

Roles in a Six Sigma Organization

The Leadership Group or Council

The Sponsor or Champion

The Implementation Leader

The Improvement Coach

The Team Leader or Project Leader

The Team Member

The Process Owner

Belt Types and Role Structures

Considerations in Defining the Green and Black Belt Role

Role-Clarity Issues

Selecting Project Team Members

9. Training Your Organization for Six Sigma

The Essentials of Effective Six Sigma Training

Planning a Six Sigma Curriculum

10. The Key to Successful Improvement: Selecting the Right Six Sigma Projects

Project Selection and Priority Management Essentials

Steps Toward Effective Project Selection

Understanding Types of Improvement Projects

Defining Criteria for Project Selection

Creating the Project Rationale

Choosing Your Improvement Model

C. PART THREE: IMPLEMENTING SIX SIGMA: THE ROADMAP AND THE TOOLS

11. Identifying Core Processes and Key Customers (Roadmap Step 1)

Step 1A: Identify Core Processes

A Sampling of Core Processes

An Overview of Support Processes

Defining and Tailoring Your Core Processes

Step 1B: Define Your Key Process Outputs and Key Customers

Step 1C: Create High-Level Core Process Maps

12. Defining Customer Requirements (Roadmap Step 2)

Step 2A: Gather Customer Data, and Develop a "Voice of the Customer" Strategy

Step 2B: Develop Performance Standards and Requirements Statements

Step 2C: Analyzing and Prioritizing Customer Requirements; Linking Requirements to Strategy

13. Measuring Current Performance (Roadmap Step 3)

Measurement Concept #1: Observe, Then Measure

Measurement Concept #2: Continuous versus Discrete Measures

Measurement Concept #3: Measure for a Reason

Measurement Concept #4: A Process for Measurement

Measuring Rare or Low-Volume Activities

Step 3A. Plan and Measure Performance Against Customer Requirements

Step 3B: Develop Baseline Measures and Identify Improvement Opportunities

Internal or Process/Input Measures

Including Cost of Poor Quality

Using Baseline Measures

14. Six Sigma Process Improvement (Roadmap Step 4A)

The "Define" Phase of DMAIC: Clarify the Problem, Goal, and Process

The "Measure" Phase of DMAIC: Baselining and Refining the Problem

The "Analyze" Phase of DMAIC: Becoming a Process Detective

The "Improve" Phase of DMAIC: Generating, Selecting, and Implementing Solutions

If Your Company Isn't AutoRec

15. Six Sigma Process Design/Redesign (Roadmap Step 4B)

Benefits of Six Sigma Design

Getting Started on Process Design/Redesign

Essential Conditions for Process Design/Redesign

The "Define" Phase: Defining the Redesign Goal, Scope, and Requirements

The "Measure" Phase: Establishing Performance Baselines

The "Analyze" Phase: Building a Foundation for Redesign

The "Improve" Phase: Designing and Implementing the New Process

16. Expanding and Integrating the Six Sigma System (Roadmap Step 5)

Step 5A: Implement Ongoing Measures and Actions to Sustain Improvement (Control)

Step 5B: Define Responsibility for Process Ownership and Management

Step 5C: Execute Closed-Loop Management and Drive to Six Sigma

Tools for Process Management

Conclusion: Moving Toward Six Sigma

17. Advanced Six Sigma Tools: An Overview

Statistical Process Control, and Control Charts

Tests of Statistical Significance (Chi-Square, t-test, ANOVA)

Correlation and Regression Analysis

Design of Experiments (DOE)

Failure Modes and Effects Analysis (FMEA)

Quality Function Deployment (QFD)

D. Conclusion: Twelve Keys to Success

Keys to Success

A Final Word

E. APPENDIX

F. NOTES

Introduction

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 7

Chapter 8

Chapter 10

Chapter 11

Chapter 12

Chapter 13

Chapter 15

Chapter 16

Chapter 17

G. GLOSSARY

H. REFERENCES

Process Improvement and Design/Redesign

Voice of the Customer

Learning and Innovation

Organizations and Six Sigma

Voice of the Process

I. ACKNOWLEDGMENTS

For the Second Edition

For the First Edition.

Notes:

Includes bibliographical references and indexes.

Description based on cover image and table of contents, viewed on October 23, 2015.

Other Format:

Print version: The Six Sigma way, how to maximize the impact of your change and improvement efforts, Second edition

ISBN:

9780071497329 (print ISBN)

0071497323 (print ISBN)

9780071823012 (eISBN)

0071823018 (eISBN)

OCLC:

858610935

Access Restriction:

Restricted for use by site license.