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Lean Six Sigma for Hospitals : Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition / Jay Arthur.
- Format:
- Book
- Author/Creator:
- Arthur, Jay, 1951- author.
- Language:
- English
- Subjects (All):
- Hospitals--Administration--methods.
- Hospitals.
- Efficiency, Organizational.
- Quality of Health Care--organization & administration.
- Quality of Health Care.
- Total quality management--methods.
- Total quality management.
- Hospitals--Administration.
- Organizational effectiveness.
- Medical care--Quality control.
- Medical care.
- Genre:
- Electronic books.
- Physical Description:
- 1 online resource
- Edition:
- 2nd edition.
- Place of Publication:
- New York, N.Y. : McGraw-Hill Education, [2016].
- Language Note:
- In English.
- Summary:
- A fully updated, practical guide to Lean Six Sigma applications in the healthcare industry.
- Contents:
- Cover Page
- Halftitle Page
- About the Author
- Title Page
- Copyright Page
- Contents
- Preface
- Chapter 1 A Faster Hospital in Five Days
- Goal: Accelerate the Patient?s Experience of Healthcare
- A Faster Emergency Department in Five Days
- Faster Door-to-Balloon (D2B or DTB) Time in Five Days
- A Faster Operating Room in Five Days
- Faster Medical Imaging in Five Days
- A Faster Lab in Five Days
- A Faster Nursing Unit in Five Days
- Case Study: Virginia Mason Medical Center (VMMC)
- Simple Steps to Better, Faster, Cheaper Healthcare
- The Problem Isn?t Where You Think It Is
- Take the Dominos Challenge
- How to Get a Faster Hospital in Five Days
- Chapter 2 Lean for Accelerated Patient Flow
- Mind the Gap
- Value-Stream Mapping and Spaghetti Diagramming
- If They Can Do It in Botswana
- The Fast Eat the Slow
- Core Score
- Speed Saves Lives
- You Already Understand Lean
- The Power Laws of Speed
- Economies of Speed
- The Toyota Production System
- Core Ideas of Lean
- Toyota?s Five Rules
- The Lean Mindset
- The Seven Speed Bumps of Lean
- The Five S?s
- Value-Stream Mapping
- Pull Versus Push
- Redesign for One-Piece Flow
- Lean Tools
- Walking Is Waste
- Lean Principle?Load Leveling
- Lean Principle?Minimize Inventory
- Cleveland Clinic Case Study
- Chapter 3 Simple Steps to a Better Hospital
- Memorial Hermann Case Study
- A Better Emergency Department (ED) in Five Days
- A Better Clinical Staff in Five Days
- A Better Operating Room (OR) in Five Days
- A Better Pharmacy
- Better Order Accuracy in Five Days
- Better Medical Imaging in Five Days
- A Better Lab in Five Days
- A Better Nursing Unit in Five Days
- Better Diagnoses
- A Better ICU in Five Days
- Misuse of Antibiotics
- Bar Codes Bust Medication Errors
- I Pledge Allegiance to Science and Evidence
- Simple Steps to a Better Hospital in Five Days
- Chapter 4 Reducing Defects with Six Sigma
- Invisible Low-Hanging Fruit
- Six Sigma?s Problem-Solving Process
- Getting to Lean Six Sigma
- Key Tools for Defect Reduction.
- The 4-50 Rule
- Reducing Patient Falls: A Case Study
- Mistake-Proofing Forms to Improve Quality
- Six Sigma Tar Pits
- Become a Lean Six Sigma Detective
- Mistakes, Defects, and Errors
- Measurement Simplicity
- Accidents Don?t Just Happen
- Analysis Is Easy ? If You Know What to Look For
- Chapter 5 Simple Steps to a Cheaper (More Profitable) Hospital
- Faster + Better = Cheaper and More Profitable!
- Reducing Denied Claims in Five Days
- Reducing Rejected Claims in Five Days
- Reducing Appealed Claims in Five Days
- How to Get a Cheaper Hospital in Five Days
- Insights
- Conclusion
- Chapter 6 Six Sigma for Hospitals
- Double Your Profits
- Manufacturing and Service
- Tricks of the Trade
- The Faster, Better, Cheaper Toolkit
- Every Business Has Two Sources of Cash Flow
- Every Business Process Has Three Big Leaks
- Every Business Has Two Improvement Focuses
- The Universal Improvement Method
- Lean Six Sigma
- Chapter 7 Excel Power Tools for Lean Six Sigma
- Trend Lines Can Tell Lies
- What Is a Pareto Chart?
- What Is a Histogram?
- What Is a Fishbone Diagram?
- What Is a Countermeasures Matrix?
- Why Get SPC Software?
- The QI Macros for Excel
- The QI Macros Are Easy to Use
- QI Macros Introduction
- Power Tools for Lean Six Sigma
- Analyzing Customer-Service Data Hidden in Trouble-Reporting Systems
- Setting Up Your Data in Excel
- Data Collection and Measurement for Six Sigma
- Mistake-Proof Data Collection
- Troubleshooting Problems
- Technical Support
- Chartjunk
- Get the Idea?
- Chapter 8 Is There an Improvement Project in My Data?
- Data Mining with Excel and the QI Macros PivotTable Wizard
- Word Count
- PivotTable Wizard
- Chapter 9 Sustaining Improvement
- Performance Drift
- Process Control System
- Process Flowchart
- Standard Work
- Control Charts for Sustaining the Improvement
- What Chart Do I Choose?
- Control Plan
- Chapter 10 Laser-Focused Process Innovation
- Focusing the Improvement Effort
- Critical-to-Quality Indicators (CTQs)
- SIPOC
- Balanced Scorecard
- Mayo Clinic Case Study in Innovation
- Quality Management Systems.
- Chapter 11 Statistical Tools for Lean Six Sigma
- Hypothesis Testing
- Hypothesis Testing for Variation
- Hypothesis Testing for Means
- Analysis of Variance
- Are Your Data Normal?
- Tests of Proportion
- Chi-Square Tests in Excel
- Determining Sample Sizes
- QI Macros Statistics Wizard
- Chapter 12 Change Management
- Three Stages of Change
- Key Components of Managing Change
- Plan
- Inspire the Team
- The Power of Diffusion
- Change Management Transition Planning
- Physician Engagement to Lead Cultural Transformation
- The Best Work Anywhere Should Be the Standard of Work Everywhere
- Chapter 13 Theory of Constraints
- Hospitals Are Complex, but Problems Are Simple
- Theory of Constraints
- The TOC Process
- Chapter 14 Implementing Lean Six Sigma in Hospitals
- WIIFM
- Excuses, Excuses, Excuses
- CONI?Cost of No Improvement
- Decisive Force
- Crisis Junkies
- Minor in Major Things
- Getting the Right People Involved with Lean Six Sigma
- The Improvement Mindset
- Talent Versus Process
- New CEOs Can Kill Lean Six Sigma
- Be a Money Belt
- Our Reward Systems Are Broken
- Barriers to Lean Six Sigma
- Here?s My Point
- Management by Quality (MBQ)
- Why Do Six Sigma Teams Fail?
- "Bridezilla" Meets Lean Six Sigma
- Making Lean Six Sigma Successful
- What?s Wrong with Most Lean Six Sigma Training?
- Are You a Lean Six Sigma Salmon?
- Risk-Free Way to Implement Lean Six Sigma
- Can Lean Six Sigma Kill Your Hospital?
- Assets and Liabilities
- Innovation Rules
- Conflicting Goals
- Honor Your Progress
- The Hard Work Is Soft
- Lean Six Sigma Roles
- Get a Faster, Better, Cheaper Hospital
- Epilogue
- Bibliography
- Index.
- Notes:
- Includes bibliographical references and index.
- Electronic reproduction. New York, N.Y. : McGraw Hill, 2016. Mode of access: World Wide Web. System requirements: Web browser. Access may be restricted to users at subscribing institutions.
- Description based on e-Publication PDF.
- Other Format:
- Print version: Lean Six Sigma for Hospitals, Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition,
- ISBN:
- 9781259641091 (e-ISBN)
- 1259641090 (e-ISBN)
- 9781259641084 (print-ISBN)
- 1259641082 (print-ISBN)
- OCLC:
- 946605570
- Access Restriction:
- Restricted for use by site license.
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