Harnessing grassroots automation : with a modest amount of training, nontechnical employees can automate complex processes and generate significant value for their organizations / Ian Barkin, Thomas H. Davenport.

Format:

Book

Author/Creator:

Barkin, Ian, author.

Davenport, Thomas H., 1954- author.

Language:

English

Subjects (All):

Automation--Human factors.

Automation.

Artificial intelligence--Industrial applications.

Artificial intelligence.

Physical Description:

1 online resource (7 pages)

Edition:

[First edition].

Place of Publication:

[Cambridge, Massachusetts] : MIT Sloan Management Review, 2023.

Summary:

Companies are increasingly embracing the idea of helping nontechnical employees — those with deep business-area expertise — learn to automate mundane, repetitive, time-consuming processes through minimal training in low-code and no-code technologies. This article describes the benefits and challenges that six companies — AT&T, Dentsu, Johnson & Johnson, PwC, Voya Financial, and Wesco — experienced in their forays into the citizen automation movement.

Notes:

OCLC-licensed vendor bibliographic record.

"Reprint #65124."

OCLC:

1404061005

Publisher Number:

53863MIT65124