The quest for a killer KPI : how radically simplifying performance metrics helped one company align employee behavior with organizational goals, make smarter investments in the business, and foster a culture of learning and cooperation / Omri Morgenshtern, Robert Rosenstein, Peter L. Allen.

Format:

Book

Author/Creator:

Morgenshtern, Omri, author.

Rosenstein, Robert, author.

Allen, Peter L., author.

Language:

English

Subjects (All):

Performance technology.

Performance standards.

Organizational effectiveness.

Physical Description:

1 online resource (8 pages)

Edition:

[First edition].

Place of Publication:

[Place of publication not identified] : MIT Sloan Management Review, 2022.

Summary:

This is the story of how Agoda, a subsidiary of the Booking Holdings online travel group, made its way to a single "KPI + constraint" model that helps run a good bit of the business. It took some trial and error to get there; the KPIs that were developed and tested along the way promoted both positive and counterproductive behaviors and outcomes. But the business found its guiding principles, implemented them, improved performance, and fostered learning and cooperation in the process.

Notes:

OCLC-licensed vendor bibliographic record.

"Reprint 63313."

OCLC:

1315580494

Publisher Number:

53863MIT63313