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The high price of customer satisfaction / by Timothy Keininigham, Sunil Gupta, Lerzan Aksoy and Alexander Buoye.
- Format:
- Book
- Author/Creator:
- Keiningham, Timothy L., author.
- Gupta, Sunil, author.
- Aksoy, Lerzan, author.
- Buoye, Alexander, author.
- Language:
- English
- Subjects (All):
- Consumer satisfaction.
- Physical Description:
- 1 online resource (1 volume) : illustrations
- Contained In:
- MIT Sloan management review Vol. 55, no. 3 (Spring 2014)
- Place of Publication:
- [Cambridge, MA] : MIT Sloan Management Review, [2014]
- Notes:
- Description based on online resource; title from cover (Safari, viewed May 1, 2015).
- Place of publication from publisher's website.
- Includes bibliographical references.
- OCLC:
- 909780247
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