1 option
How customers view self-service technologies : there can be substantial differences between managers' and customers' perspectives on new self-service technologies. / Sheryl E. Kimes, Joel E. Collier.
- Format:
- Book
- Author/Creator:
- Kimes, Sheryl E., author.
- Collier, Joel E., author.
- Language:
- English
- Subjects (All):
- Consumer behavior.
- Customer relations.
- Physical Description:
- 1 online resource (1 volume)
- Place of Publication:
- [Place of publication not identified] : MIT Sloan Management Review, [2015]
- Notes:
- Description based on online resource; title from cover (viewed April 8, 2016).
- "Vol. 57, no.1 Reprint #57118."
- OCLC:
- 946526807
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