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A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another / Mary C. Lacity, Leslie P. Wilcocks.
- Format:
- Book
- Author/Creator:
- Lacity, Mary Cecelia, author.
- Wilcocks, Leslie P., author.
- Language:
- English
- Subjects (All):
- Workflow--Automation.
- Workflow.
- Automation--Economic aspects.
- Automation.
- Information retrieval--Automation.
- Information retrieval.
- Physical Description:
- 1 online resource (1 volume) : illustrations
- Contained In:
- MIT Sloan management review Vol. 58, no. 1 (Fall 2016)
- Place of Publication:
- [Place of publication not identified] : MIT Sloan Management Review, 2016.
- Notes:
- Description based on online resource; title from cover page (Safari, viewed November 29, 2016).
- "Reprint #58120."
- Includes bibliographical references.
- OCLC:
- 964633676
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