1 option
What unhappy customers want / by Marc Grainer [and three others].
- Format:
- Book
- Author/Creator:
- Grainer, Marc, author.
- Language:
- English
- Subjects (All):
- Consumer satisfaction--Evaluation.
- Consumer satisfaction.
- Physical Description:
- 1 online resource (1 volume)
- Contained In:
- MIT Sloan Management Review. Vol. 55, no. 3, Spring 2014.
- Place of Publication:
- Cambridge, MA : MIT, 2014.
- Notes:
- Description based on online resource; title from cover page (Safari, viewed April 27, 2015).
- Includes bibliographical references.
- OCLC:
- 908405040
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