Representing Future Situations of Service : Prototyping in Service Design.

Format:

Book

Author/Creator:

Blomkvist, Johan.

Series:

Linköping Studies in Arts and Science

Linköping Studies in Arts and Science ; v.618

Language:

English

Subjects (All):

Design services.

Cognition.

Physical Description:

1 online resource (106 pages)

Edition:

1st ed.

Other Title:

Linköping Studies in Arts and Science

Representing Future Situations of Service

Place of Publication:

Linköping : Linköping University Electronic Press, 2014.

Summary:

This thesis by Johan Blomkvist focuses on prototyping in service design through the lens of situated cognition. It explores the nature and benefits of service prototypes, their role in the design process, and how they aid in envisioning future service scenarios. The research comprises four papers, each contributing to a deeper understanding of service prototyping, including techniques such as service walkthroughs and formative service evaluation. It emphasizes service as a design material consisting of concept, process, and system, and discusses how prototypes act as surrogates for future service situations. The thesis is intended for an academic audience, particularly those interested in design theory, cognitive science, and service design. Generated by AI.

Contents:

Intro

Abstract

Acknowledgments

Table of Contents

1 Introduction

2 Method

3 Prototypes and prototyping

4 Representations

5 Service from a design perspective

6 Representations in service design

7 Surrogate and future situations

8 Papers in the thesis

9 Contributions

10 References.

Notes:

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

ISBN:

9789175193434

9175193434

OCLC:

927227487