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Awakening compassion at work : the quiet power that elevates people and organizations / Monica C. Worline, Jane E. Dutton.
- Format:
- Book
- Author/Creator:
- Worline, Monica C., author.
- Dutton, Jane E., author.
- Series:
- BK business book.
- A BK business book
- Language:
- English
- Subjects (All):
- Organizational behavior.
- Compassion.
- Management--Psychological aspects.
- Management.
- Physical Description:
- 1 online resource
- Edition:
- 1st ed.
- Place of Publication:
- Oakland, California : Berrett-Koehler Publishers, Inc., 2017.
- Summary:
- Caring Is a Competitive AdvantageSuffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization--because ultimately, as they write, "Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities."
- Contents:
- Cover
- Half Title
- Title
- Copyright
- Contents
- Foreword
- PART ONE: An Introduction to Suffering, Compassion, and Work
- 1 What Is Compassion at Work?
- 2 Does Compassion at Work Really Matter?
- PART TWO: Awakening Compassion in Our Work Lives
- 3 Noticing: The Portal to Awakening Compassion
- 4 Interpreting: The Key to Responding with Compassion
- 5 Feeling: The Bridge to Compassionate Action
- 6 Acting: The Moves That Alleviate Suffering at Work
- PART THREE: Awakening Compassion Competence in Organizations
- 7 Envisioning Compassion Competence
- 8 Understanding Compassion Competence
- 9 Designing for Compassion Competence
- 10 Leading for Compassion Competence
- PART FOUR: Blueprints for Awakening Compassion at Work
- 11 Your Personal Blueprint for Compassion at Work
- 12 Your Organization's Blueprint for Competence
- 13 Overcoming Obstacles to Compassion at Work
- EPILOGUE: A Call to Awaken
- Notes
- Acknowledgments
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Z
- About the Authors.
- Notes:
- Description based on print version record.
- "A BK Business Book."
- Includes index.
- ISBN:
- 1-62656-446-9
- OCLC:
- 970636012
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