Intelligent policing : how systems thinking methods eclipse conventional management practice / Simon Guilfoyle.

Format:

Book

Author/Creator:

Guilfoyle, Simon, author.

Language:

English

Subjects (All):

Police--Great Britain--Handbooks, manuals, etc.

Police.

Intelligence service--Great Britain.

Intelligence service.

Physical Description:

1 online resource (372 p.)

Edition:

1st ed.

Place of Publication:

Devon, United Kingdom : Triarchy Press, 2013.

Language Note:

English

Summary:

Policing is at a crossroads. At a time of unprecedented cuts and increasing levels of demand, the British police service (like many others) faces enormous challenges. Under the most radical reforms the service has ever experienced, its leadership is looking for new approaches that can maintain levels of service delivery and secure efficiency, accountability and public confidence. Recent history shows that applying private sector business models to the public sector often generates hidden costs and unintended consequences that damage productivity and morale. In spite of this evidence, reform programmes and prevailing management practices still seek to enforce approaches that have demonstrably failed. In Intelligent Policing, Simon Guilfoyle proposes a simple and elegant solution that refocuses organisational activity on the service user. Drawing on his own experience as a police officer, he uses a range of evidence to explore the possibilities that systems thinking offers. He clearly outlines how a systems-based approach can bring greater efficiency, improved service delivery, enhanced morale and reduced cost. He shows that the practices and models proposed in the book can be implemented immediately and insists that senior police leaders and policy makers have an ideal opportunity to make lasting improvements today that will resonate throughout policing and leave a positive legacy for the future.. Intelligent Policing is a rich resource for those - in the UK and around the world - who care about delivering an effective policing service in the 21st Century. It will also interest systems theorists for its practical approach to policing and inform academic debate in the fields of management and human behaviour.

Contents:

""_GoBack""; ""_ednref2""; ""_ednref4""; ""content_top""; ""Preface""; ""Foreword""; ""Introduction""; ""Chapter One""; ""Systems and Processes ""; ""Chapter Two""; ""Performance Measurement and Variation""; ""Chapter Three""; ""Binary Comparisons: Compared to What?""; ""Chapter Four""; ""Tamper Tantrums""; ""Chapter Five""; ""From Measurement to Management""; ""Chapter Six""; ""Targets and Their Unintended Consequences""; ""Chapter Seven""; ""Waste Disposal""; ""Chapter Eight""; ""Design Consequences""; ""Chapter Nine""; ""Fixing the system""; ""Chapter Ten""; ""Tools of the Trade""

""Chapter Eleven""""Fertile Ground""; ""Chapter Twelve""; ""Management Thinking Won't Change Itself""; ""Bibliography""; ""Index""

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (ebrary, viewed June 30, 2015).

ISBN:

9781909470064

1909470066

9781909470118

1909470112