Service design with applications to health care institutions / Óscar Barros.

Format:

Book

Author/Creator:

Barros, Óscar, author.

Series:

Service systems and innovations in business and society collection. 2326-2699

Service systems and innovations in business and society collection, 2326-2699

Language:

English

Subjects (All):

Industrial management.

Health services administration.

Health Services Administration.

Medical Subjects:

Health Services Administration.

Physical Description:

1 online resource (xv, 221 pages) : illustrations.

Edition:

First edition.

Place of Publication:

New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.

Summary:

This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.

Contents:

1. Introduction

2. Foundations for health care institutions' design

3. Health service business design

4. Health services configuration and capacity design

5. Health service resource management process design

6. Health operating management process design

7. Conclusions

Notes

References

Index.

Notes:

Includes bibliographical references (pages 203-215) and index.

Title from PDF title page (viewed on December 17, 2016).

ISBN:

9781631575716

1631575716

OCLC:

966575546