ITIL® 4 Sustainability in Digital and IT.

Format:

Book

Author/Creator:

Limited, AXELOS.

Language:

English

Subjects (All):

Information technology.

Support services (Management).

Physical Description:

1 online resource (198 pages)

Edition:

1st ed.

Place of Publication:

London : The Stationery Office Ltd, 2021.

Summary:

ITIL 4: Sustainability in Digital and IT is the core manual aligned with the ITIL 4 extension module of ITIL 4 Specialist: Sustainability in Digital and IT.

Contents:

Intro

Copyright Page

Contents

List of figures

List of tables

Foreword

Preface

ITIL Foundation recap

Chapter 1: Introduction

1.1 The key concepts of sustainability

1.2 Digital technology, IT services, and sustainability

1.3 Benefits of sustainability

1.4 How this publication is structured

Chapter 2: What is the vision?

2.1 About this step

2.2 The role and structure of a sustainability vision

2.3 Sustainability models, issues, and concepts

2.4 Digital sustainability

2.5 Materiality assessment

2.6 Stakeholders and commitment to sustainability

2.7 What is the vision? A practical summary

Chapter 3: Where are we now?

3.1 About this step

3.2 Understanding the context

3.3 External assessment

3.4 Internal assessment

3.5 SWOT analysis

3.6 Audits and other ways to run an assessment

3.7 Current state report

3.8 Where are we now? A practical summary

Chapter 4: Where do we want to be?

4.1 About this step

4.2 Defining the sustainability objectives

4.3 Justifying the sustainability objectives

4.4 Where do we want to be? A practical summary

Chapter 5: How do we get there?

5.1 About this step

5.2 Strategies for sustainability

5.3 Embedding sustainability into the service value system

5.4 Planning recommendations

5.5 How do we get there? A practical summary

Chapter 6: Take action

6.1 About this step

6.2 Taking sustainable action

6.3 Sustainability in VUCA environments

6.4 Ongoing activities while pursuing sustainability goals

6.5 Take action: a practical summary

Chapter 7: Did we get there?

7.1 About this step

7.2 Sustainability measurement

7.3 Sustainability reporting

7.4 Did we get there? A practical summary

Chapter 8: How do we keep the momentum going?

8.1 About this step

8.2 Continuous orientation.

8.3 Governance and audit

8.4 Communication

8.5 Collaboration

8.6 Innovation

8.7 Staying up to date

8.8 How do we keep the momentum going? A practical summary

Chapter 9: Conclusion

Appendix A: Practical ways to build a better future

Further research

Glossary

Acknowledgements.

Notes:

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

Other Format:

Print version: Limited, AXELOS ITIL® 4 Sustainability in Digital and IT

ISBN:

9780113318223

OCLC:

1287132817