Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni.

Format:

Book

Author/Creator:

Lencioni, Patrick, 1965-

Series:

J-B Lencioni Series

J-B Lencioni Series ; v.33

Language:

English

Subjects (All):

Customer loyalty.

Customer relations.

Physical Description:

1 online resource (236 p.)

Edition:

1st ed.

Place of Publication:

San Francisco, CA : Jossey-Bass, c2010.

Language Note:

English

Summary:

Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out

Contents:

Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty; CONTENTS; INTRODUCTION; The Fable; Part One: Theory; ENEMIES; ME; HORRIBLE PROMOTION; ACCELERATION; BAND-AIDS; Part Two: Practice; CONTACT; Q & A; BRASS TACKS; DISCOVERY; GASOLINE ON A FIRE; BACKLASH; DEBRIEF; MESSINESS; SHOW; TELL; RECOVERY; ANTICIPATION; REENTRY; ADVICE; Part Three: Research; EXPOSURE THERAPY; GIVE AWAY; CONSISTENCY; SPEED READING; DANGER; DIGESTION; COUNSEL; ENDURANCE; TEST RUN; HUMILITY; SWALLOWING MEDICINE; PREPARING THE WITNESS; Part Four: Testimony; TRIAL; OFFENSE

NO HOLDS BARREDSUCKER PUNCH; DELIBERATION; CROSS-EXAMINATION; MAKING THE CASE; THE FIRST FEAR; THE SECOND FEAR; DECEPTION; FURTHER EXPLANATION; THE THIRD FEAR; DROPPING SHOES; GUT CHECK; ONWARD; The Model; THE ORIGINS OF GETTING NAKED; NAKED SERVICE DEFINED; SHEDDING THE THREE FEARS; BROADER APPLICATIONS OF NAKEDNESS; ACKNOWLEDGMENTS; ABOUT THE AUTHOR

Notes:

Description based upon print version of record.

ISBN:

9786612482977

9780470597606

0470597607

9781282482975

1282482971

9780470597583

0470597585

OCLC:

593274056