The Putting Patients First Field Guide : Global Lessons in Designing and Implementing Patient-Centered Care.

Format:

Book

Author/Creator:

Frampton, Susan B.

Contributor:

Charmel, Patrick A.

Guastello, Sara.

Foundation, Planetree.

Frampton, Susan B.

Series:

Jossey-Bass Public Health Ser.

Language:

English

Subjects (All):

Medical personnel and patient.

Patient satisfaction.

Physical Description:

1 online resource (312 pages)

Edition:

1st ed.

Place of Publication:

Somerset : John Wiley & Sons, Incorporated, 2013.

Summary:

"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies." -Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International "This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered health care is not a theoretical ideal. The case studies make clear that these goals are attainable; they are being achieved by leading health care organizations worldwide, and there is a clear road map for getting there-right here in this book." -Susan Dentzer, senior policy adviser to the Robert Wood Johnson Foundation "At IHI, we follow the principle, 'all teach, all learn'-the idea that everyone, everywhere has something to teach, and something to learn. This remarkable and indispensable guide is as pure an example of this principle as I've come across." -Maureen Bisognano, president and chief executive officer, Institute for Healthcare Improvement "The International Society for Quality in Health Care's mission is to inspire, promote, and support continuous improvement in the quality and safety of health care worldwide. It is in this spirit that we welcome this new book on patient-centered care. As in their previous work, the authors demonstrate just how critical it is to develop an organizational culture that puts patients first." -Peter Carter, chief executive officer, International Society for Quality in Health Care.

Contents:

Cover

Title page

Copyright page

Contents

Tables and Figures

Dedication

Acknowledgments

The Editors

Susan B. Frampton, PhD

Patrick A. Charmel, MPH, FACHE

Sara Guastello

The Contributors

Prologue

Foreword

Introduction: Patient-Centered Care Goes Global

Patient-Centered Care: A Cresting Wave of Change

A Changing Global Health Care Landscape

Global Health Care Reform Efforts Promote Patient-Centered Care

Still Much Work to Be Done

Provider-Centered Care Remains the Norm

Breaking Down Silos

Connecting the Dots Between Patient-Centered Care and Quality

Compassion First

The Patient Experience Is the Human Experience

What Do Patients Want?

Patient-Centered Care Field Work

About This Field Guide

References

Part 1: Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care

1: The Patient-Centered Care Value Equation

The Value Equation

Health Care Consumers Are Challenging Us to Do Better

Elevating the Importance of the Patient Experience

Expanding Patient Choice: Medical Tourism

Patient-Centered Care as a Market Differentiation Strategy

Improving Efficiency and Freeing Up Time to Care

Conclusion

2: Defining and Measuring Patient-Centered Quality

Defining Patient-Centered Care

The Tie That Binds Quality, Safety, and the Patient Experience

The Big Question

Raising the Bar in Patient-Centered Care Through Designation

The Relationship Between Designation and Accreditation

Measuring Patient-Centeredness

Measurement Challenges

Conclusion: A Goal That Can Be Set, Measured, and Achieved

Part 2: Challenges and Solutions in Patient-Centered Care

3: Compassion in Action

Quality Outcomes Linked to Compassion and Empathy

Compassion and Empathy in Practice.

Embedding Compassionate Care in Education

Practical Tools to Enhance Compassionate Practice

1. Know Who People Are and What Matters to Them

2. Understand How They Feel

3. Working Together to Shape the Way Things Are Done

Putting Compassion First

Conclusion: Compassion and Transformation

4: Words That Work: Patient-Centered Physician Communication

Transforming an Organization's Communication Curriculum: Step by Step

A. Increasing Problem Awareness and Obtaining Baseline Data

B. Designing the Training Content and Planning How to Teach It

C. Addressing the Hidden Curriculum and Training Role Models

D. Implementing Processes That Support Caring

E. Evaluation

How the Change Affected Patient and Staff Experience

Conclusions

Additional Resources

5: Activating Patients Through Access to Information

Information Yields Activation

Patient Activation Improves Health Outcomes

"Nothing about Me, without Me"

Shared Decision Making

Diagnosing Patient Preferences

Shared Medical Records

Shared Medical Record Implementation Strategies

Opening the Record Promotes Patient Safety and Satisfaction

Sharing the Electronic Medical Record

Using Personal Health Records to Promote Continuity of Care

Redesigning Patient Education

Cultivating a Teaching and Learning Culture

Community Education

Conclusion: Measuring the Impact

6: Healing Partnerships: The Role of Family in Patient-Centered Care

Why Partnering with Family Is Good for Patients

Patient-Directed Family Presence

Turning Concepts into Practice

Beyond Family Presence: Embracing Family Involvement

Supporting the Needs of Family

7: Healing Environment: Architecture and Design Conducive to Health

Setting the Stage for Patient-Centered Care.

Planetree Design Principles

Employing a Patient-Centered Design Process

Wayfinding

The Auditory Environment

Healing Design Is Safe Design

Balancing Healing Design and Safety in Behavioral Health Settings

Part 3: Activating Stakeholders to Create Organizational Change

8: Creating Lasting Organizational Change: Turning Hopes into Reality

Business as Usual Is No Longer an Option

But How?

Focus on What Really Matters: Where do We Want to Go?

Harnessing the Power Of People to Be the Change

What Drives Change?

How Can We Help? Create an Enabling Service Climate and Culture

Support Implementation and Execution of Excellence

Staying on Track: Defining, Measuring, and Showing Meaningful Progress

Conclusion: Small Enough to Start, Big Enough to Matter

9: Culture Change and the Employee Experience

Shared Values, Beliefs, and Vision

Devising Tools to Create Meaning

Learning by Experience

Quality Human Interaction within a Shared Vision

Another Success Story

Recognizing and Supporting Managers' Strategic Position

Daring to Use Person-Centered Approaches and Practices

Organizational Resilience

Motivation

Presence and Compassion

Wellness Experts

10: Partnering with Patients and Families to Improve Quality and Safety

Creating a Culture of Safety and Quality

Engaging Patients and Families in Transforming Health Care Systems

A Global Network of Patient Champions: Patients for Patient Safety Programme

Partnering to Improve Health Care

Challenges

Conclusion: The Next Horizons in Patient Engagement

11: The Role of Physicians in Patient-Centered Care

Patient-Centered Care: The Work of the Soul

What Matters Most

Deconstructing Resistance to Patient-Centered Care.

The Fear Factor

Worth the Investment of Time

The Need for Physician Leadership Support

Tackling the Challenge of the Disrespectful Physician

The Physician Perspective on . . .

Complementary and Alternative Medicine (CAM)

Open Disclosure

Shared Medical Record

If You're Not Part of the Solution, You're Part of the Problem

Conclusion: Personal Commitments Physicians Can Make to Be More Patient-Centered

12: Creating a Patient-Centered Continuum of Care

Lessons from the Field: The Netherlands

Lessons from The Field: Quebec

Strategies for Improving Continuity

Narrowing the Gaps

Patient-Centered Primary Care

Conclusion: Planetree Designation Promotes an Integrated Approach to Patient-Centered Care

Index.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Frampton, Susan B. The Putting Patients First Field Guide

ISBN:

9781118450093

OCLC:

833381469