Best practice in accessible tourism : inclusion, disability, ageing population and tourism / edited by Dimitrios Buhalis, Simon Darcy and Ivor Ambrose.

Format:

Book

Contributor:

Buhalis, Dimitrios.

Darcy, Simon, 1964-

Ambrose, Ivor.

Series:

Aspects of tourism ; 53.

Aspects of tourism ; 53

Language:

English

Subjects (All):

People with disabilities--Travel.

People with disabilities.

Older people--Travel.

Older people.

Social integration.

Tourism--Social aspects.

Tourism.

Physical Description:

1 online resource (406 p.)

Edition:

1st ed.

Place of Publication:

Tonawanda, N.Y. : Channel View Publications, c2012.

Language Note:

English

System Details:

Mode of access: World Wide Web.

Summary:

This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Contents:

Frontmatter

Contents

Editors

Contributing Authors

Acknowledgements

Foreword

1. Introduction

2. European Policies for Accessible Tourism

3. Accessible Tourism in Flanders: Policy Support and Incentives

4. Accessible Tourism for All in Germany

5. Accessible Tourism in Greece: Beaches and Bathing for All

6. The United States: Travellers with Disabilities

7. Accessible Tourism in Australia

8. Accessible Tourism in New Zealand

9. Universal Tourism Networks

10. Tourism Victoria, Australia – An Integrative Model of Inclusive Tourism for People with Disabilities

11. Accessible Tourism in Sweden: Experiences, Stakeholders, Marketing

12. The Third Sector Responses to Accessible/Disability Tourism

13. Accessible Dive Tourism

14. Tour Operating for the Less Mobile Traveller

15. Air Travel for People with Disabilities

16. Accessible Public Transport: Vienna City Tourism

17. Accessible Hotels: Design Essentials

18. Wheelchair Travel Guides

19. Accessing Heritage Tourism Services

20. VisitOSLO, Norway: Supporting Accessible Tourism Content within Destination Tourism Marketing

21. Accessible Tourism in Spain: Arona and Madrid

22. VisitBritain: Leading the World to Britain

23. Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport

24. Special Needs Customer Care Training for Tourism

25. Conclusions: Best Accessible Tourism Practice

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 07. Jul 2020)

ISBN:

9786613524737

9781845412555

1845412559

9781280120879

1280120878

9781845412548

1845412540

OCLC:

1135589774