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Service Thinking : The Seven Principles to Discover Innovative Opportunities
- Format:
- Book
- Author/Creator:
- Hastings, Hunter.
- Series:
- 2013 digital library.
- Service systems and innovations in business and society collection. 2326-2699
- Service systems and innovations in business and society collection, 2326-2699
- Language:
- English
- Subjects (All):
- Service industries.
- Service management.
- Service thinking.
- Local Subjects:
- Service industries.
- Service management.
- Service thinking.
- Physical Description:
- 1 online resource (168 p.)
- Edition:
- 1st ed.
- Place of Publication:
- USA : Business Expert Press, 2014.
- System Details:
- Mode of access: World Wide Web.
- System requirements: Adobe Acrobat reader.
- Summary:
- This is a must-read for anyone trained in traditional processimprovement or business architecture. In surprisingly clearlanguage this book lays out the essentials of service thinking,and how the service paradigm transforms the way in whichorganizations innovate on behalf of their customers. It shiftsthe focus from product to experience, from one-sided productionto co-creation of value, from the simply measurable tothe emotional. I intend to buy a copy for every member of myteam-Dart Lindsley, Cisco Sr. Manager of TransformationPlanning and AnalysisThis book will introduce you to Service Scienc
- Contents:
- Contents; CHAPTER 1. Service Thinking Will Transform 21st Century Business; CHAPTER 2. Co-CreatingService-Experience Value; CHAPTER 3. Service Systems:Specialization Plus Integration; CHAPTER 4. Designing Organizationsfor Specialization andIntegration: ModularBusiness Architecture; CHAPTER 5. Glo-Mo-So ScalablePlatforms; CHAPTER 6. Continuous ImprovementThrough Learning: Run-Transform-Innovate; CHAPTER 7. Multisided Metrics; CHAPTER 8. Applying Service Thinking for Innovation; CHAPTER 9. The Individualizationof Opportunity andYour Career; Afterword; Endorsements; Notes; References; Index
- Ad page
- Notes:
- Description based upon print version of record.
- Includes bibliographical references (pages 129-132) and index.
- Title from PDF title page (viewed on January 25, 2014).
- ISBN:
- 1-60649-663-8
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