Conversational UX Design : A Practitioner's Guide to the Natural Conversation Framework.

Format:

Book

Author/Creator:

Moore, Robert J.

Contributor:

Arar, Raphael.

Series:

ACM Bks.

Language:

English

Subjects (All):

Human-computer interaction.

Natural language processing (Computer science).

Physical Description:

1 online resource (318 pages)

Edition:

1st ed.

Other Title:

Conversational UX Design

Place of Publication:

San Rafael : Morgan & Claypool Publishers, 2019.

Summary:

This book adapts formal knowledge from the field of Conversation Analysis (CA) to the design of natural language interfaces. It outlines the Natural Conversation Framework (NCF), developed at IBM Research, a systematic framework for designing interfaces that work like natural conversation. The NCF consists of four main components: 1) an interaction model of "expandable sequences," 2) a corresponding content format, 3) a pattern language with 100 generic UX patterns and 4) a navigation method of six basic user actions. The authors introduce UX designers to a new way of thinking about user experience design in the context of conversational interfaces, including a new vocabulary, new principles and new interaction patterns. User experience designers and graduate students in the HCI field as well as developers and conversation analysis students should find this book of interest.

Contents:

Intro

Contents

Preface

1, Introduction

2. Conversation Analysis

3. Conversation Authoring

4. Natural Conversation Framework

5. Conversational Activity UX Patterns

6. Sequence Management UX Patterns

7. Conversation Management UX Patterns

8. Conversational UX Design Process

9. Conclusion

A. Conversation Analysis Transcription Conventions

B. Dialog Design Pseudocode

C. NCF Pattern Language Summary

D. Sample Conversation with Alma

References

Index

Author Biographies

Blank Page.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781450363044

1450363040

OCLC:

1314608900