Emotional intelligence : tipping point in workplace excellence / by Annette Prins, Eugene Van Niekerk and Annette Weyers.

Format:

Book

Author/Creator:

Prins, Annette, author.

Niekerk, Eugene van, author.

Weyers, Annette, author.

Language:

English

Subjects (All):

Emotional intelligence.

Physical Description:

1 online resource (602 pages)

Edition:

2nd ed.

Place of Publication:

Randberg, South Africa : KR Publishing, 2018.

Summary:

Research now shows that people with higher levels of emotional intelligence generally have: * Greater job satisfaction * A better chance of getting promoted* A bigger salary* A higher standard of living * Fewer family conflicts* A stronger immune system* A lower chance of developing cardiovascular disorders, and* A more fulfilled life! Written especially for the South African workplace, this newly updated edition will show you to improve and develop your emotional intelligence by focusing on these aspects of EQ: * Self-awareness* Self- regard* Assertiveness* Empathy* Interpersonal relations * Problem- solving* Impulse control * Stress tolerance* Flexibility * Optimism* And more! Throughout the book, you will find practical tips, exercises, and case studies to help you develop your emotional intelligence. Emotional Intelligence is a complete guidebook to help you leverage your EQ for greater professional and personal success. Now is your chance to open the door to a better life!

Contents:

Intro

Title Page

Copyright

Title Page 2

Table of Contents

ABOUT THE AUTHORS

ACKNOWLEDGEMENTS

PREFACE

STANDARD ICONS USED

PART 1 OPENING DOORS TO A BETTER LIFE WITH EMOTIONAL INTELLIGENCE

Chapter 1 INTRODUCTION

REFERENCES

ENDNOTES

Chapter 2 EMOTIONAL INTELLIGENCE

INTRODUCTORY PERSPECTIVES

HISTORICAL ROOTS OF EMOTIONAL INTELLIGENCE

DEFINITIONS OF EMOTIONAL INTELLIGENCE

CONCEPTS RELATED TO EMOTIONAL INTELLIGENCE COMPETENCIES

NON-INTELLECTIVE INTELLIGENCE

SUMMARY

MODELS OF EMOTIONAL INTELLIGENCE (EI)

COMPETING MODELS OF EI

BAR-ON'S MULTI-FACTORIAL MODEL

DEVELOPMENT OF EMOTIONAL INTELLIGENCE

ABNORMAL DEVELOPMENT OF EI

BENEFITS OF EMOTIONAL INTELLIGENCE

MAKING SENSE OF THE EVOLVING EI CONSTRUCT

A FINAL WORD ON PART 1

PART 2 ACQUIRING EMOTIONALLY INTELLIGENT SKILLS

SECTION A: SELF-PERCEPTION

Chapter 3 SELF-REGARD

SECTION 1: OVERVIEW

SELF-REGARD DEFINED

THEORY INFORMING SELF-REGARD

WHEN SELF-REGARD IS WANTING

DEVELOPING POSITIVE SELF-REGARD

THE HEALING POWER OF MEDITATION AND DEMOCRATIC SELF-LOVE

A FINAL WORD

SECTION 2: ACTIVITIES FOR SKILLS DEVELOPMENT

Chapter 4 SELF-ACTUALISATION

DEFINITION OF SELF-ACTUALISATION

THEORY INFORMING SELF-ACTUALISATION

STRATEGIES FOR DEVELOPING SELF-ACTUALISATION

Chapter 5 EMOTIONAL SELF-AWARENESS

DEFINITION OF SELF-AWARENESS

THEORY INFORMING THINKING ON SELF-AWARENESS

THE FUNCTION OF SELF-AWARENESS

BENEFITS DERIVED FROM ENHANCED SELF-AWARENESS

DEVELOPING SELF-AWARENESS

ENHANCING EMOTIONAL SELF-AWARENESS

REFERENCES.

ENDNOTES

SECTION B: SELF-EXPRESSION

Chapter 6 EMOTIONAL EXPRESSION

DEFINITIONS

THEORY INFORMING THINKING ON EMOTIONAL EXPRESSION

THE FUNCTION OF EMOTIONAL EXPRESSION

EMOTIONS AND CULTURE

BENEFITS DERIVED FROM ENHANCED EMOTIONAL EXPRESSION

DEVELOPING EMOTIONAL EXPRESSION

Chapter 7 ASSERTIVENESS: A FINE ART IN EMPOWERMENT

DEFINITION OF ASSERTIVENESS

THEORY INFORMING THINKING ON ASSERTIVENESS

WHY SOME FIND IT DIFFICULT TO ACT ASSERTIVELY

BENEFITS DERIVED FROM ENHANCED ASSERTIVENESS

DRAWBACKS TO ASSERTIVENESS

DEVELOPING ASSERTIVE BEHAVIOUR

Chapter 8 INDEPENDENCE

INDEPENDENCE DEFINED

THEORY INFORMING INDEPENDENCE

THE BENEFITS OF INDEPENDENCE

STRATEGIES TO DEVELOP INDEPENDENCE

SECTION C: INTERPERSONAL

Chapter 9 INTERPERSONAL RELATIONSHIPS

INTERPERSONAL RELATIONSHIPS DEFINED

THEORY INFORMING INTERPERSONAL RELATIONSHIPS

THE BENEFITS OF POSITIVE INTERPERSONAL RELATIONSHIPS

STRATEGIES FOR DEVELOPING INTERPERSONAL RELATIONSHIPS

Chapter 10 EMPATHY

DEFINITION OF EMPATHY

THEORY INFORMING EMPATHY

THE CASE FOR DEVELOPING EMPATHY

COMMON BARRIERS TO EMPATHY

DEVELOPING EMPATHY SKILLS

LISTENING SKILLS

MORE WAYS TO PRACTICE EMPATHY SKILLS

Chapter 11 SOCIAL RESPONSIBILITY

DEFINITION OF SOCIAL RESPONSIBILITY.

DEVELOPING SOCIAL RESPONSIBILITY

CIVIL SOCIETY

CORPORATE SOCIAL RESPONSIBILITY

COMMUNITY SERVICE

SECTION D: DECISION-MAKING

Chapter 12 PROBLEM SOLVING

PROBLEM SOLVING DEFINED

THEORY INFORMING PROBLEM SOLVING

BENEFITS OF PROBLEM SOLVING SKILLS

STRATEGIES FOR DEVELOPING PROBLEM SOLVING CAPACITIES

EMOTIONAL INTELLIGENCE COMPETENCIES

PROBLEM SOLVING MODELS

THE CYBERNETIC CYCLE

MORE STRATEGIES

HOW TO DEAL WITH MULTIPLE PROBLEMS

Chapter 13 REALITY TESTING

DEFINITION OF REALITY TESTING

THEORY INFORMING THE REALITY TESTING CONSTRUCT

ROLE OF DEFENCE MECHANISMS IN REALITY TESTING

DEVELOPING REALITY TESTING

HOW A LEADER TESTS REALITY - THE "CEO DISEASE"

Chapter 14 IMPULSE CONTROL

DEFINITION OF IMPULSE CONTROL

THEORY UNDERPINNING THE CONSTRUCT OF IMPULSE CONTROL

IMPROVING IMPULSE CONTROL

DEVELOPING IMPULSE CONTROL

BENEFITS DERIVED FROM ENHANCED IMPULSE CONTROL

SECTION E : STRESS MANAGEMENT

Chapter 15 FLEXIBILITY

DEFINITION OF FLEXIBILITY

THEORY INFORMING THINKING ON THE FLEXIBILITY CONSTRUCT

IMPROVING YOUR FLEXIBILITY

DEVELOPING FLEXIBILITY

BENEFITS DERIVED FROM ENHANCED FLEXIBILITY

Chapter 16 STRESS TOLERANCE

DEFINITION OF STRESS

THEORY OF THE STRESS CONSTRUCT

SYMPTOMS OF STRESS.

THE CASE FOR IMPROVING STRESS TOLERANCE

PHYSIOLOGY OF STRESS

DEVELOPING STRESS TOLERANCE

AT THE PHYSICAL LEVEL

AT THE PSYCHOLOGICAL LEVEL

Chapter 17 OPTIMISM

DEFINITION OF OPTIMISM

THEORY OF THE OPTIMISM CONSTRUCT

BENEFITS DERIVED FROM ENHANCED OPTIMISM

DEVELOPING OPTIMISM

SECTION F: WELL-BEING

Chapter 18 WELL-BEING AND HAPPINESS

DEFINITION OF WELL-BEING AND HAPPINESS

THEORY INFORMING THE WELL-BEING AND HAPPINESS CONSTRUCTS

EMOTIONAL INTELLIGENCE, WELL-BEING AND HAPPINESS

THE REWARDS OF HAPPINESS

DEVELOPING HAPPINESS

Chapter 19 CONCLUDING REMARKS

INDEX

Back cover.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-86922-713-1