Emergency communications with your local government and community / by Thomas D. Rockaway, David M. Simpson.

Format:

Book

Author/Creator:

Rockaway, Thomas D., author.

Simpson, David M., author.

Series:

WERF Report Series

Language:

English

Subjects (All):

Emergency communication systems--United States.

Emergency communication systems.

Water utilities--United States.

Water utilities.

Sewage disposal plants--United States.

Sewage disposal plants.

Local government--United States.

Local government.

Physical Description:

1 online resource (156 p.)

Edition:

1st ed.

Place of Publication:

Alexandria, VA : Water Environment Research Foundation : Co-published by IWA Publishing, 2008.

Language Note:

English

Summary:

Available as ebook only Recent events including the World Trade Center attack, the anthrax scare, Ohio River flooding and the Northeast power outage clearly demonstrate the need for improved systems of communicating emergency information to the public.

Contents:

""Cover""; ""Copyright""; ""Acknowledgments""; ""Abstract and Benefits""; ""Table of Contents""; ""List of Tables""; ""List of Figures""; ""List of Acronyms""; ""Executive Summary""; ""Chapter 1.0: Introduction""; ""1.1 Overview""; ""1.2 Purpose""; ""1.3 Project Objectives""; ""1.4 Structure of Study""; ""1.4.1 Literature Review""; ""1.4.2 Investigating Industry Practices""; ""1.4.3 Assessment of Emergency Communications""; ""1.4.4 Communication Preparedness Guide""; ""1.5 eCIMs Toolkit""; ""Chapter 2.0: Literature Review""; ""2.1 Overview""; ""2.2 Classifications of Emergency Events""

""2.3 Phases of Emergency Communications""""2.3.1 Before an Emergency""; ""2.3.2 During an Emergency""; ""2.3.3 After an Emergency""; ""2.4 Models of Emergency Communication""; ""2.5 Risk Perception and Behavior""; ""2.6 Warning and Community Notification""; ""2.7 Organizational Issues""; ""2.8 Message Content Analysis""; ""2.9 Planning Tools""; ""Chapter 3.0: Investigating Industry Practice""; ""3.1 Introduction""; ""3.2 Survey""; ""3.2.1 Survey Protocol""; ""3.2.2 Summary of Survey Results""; ""3.2.3 Survey: Typical Events""; ""3.2.4 Survey: Operational Procedures""

""3.2.5 Survey: Dissemination and Effectiveness""""3.3 In-depth Case Study Interviews""; ""3.3.1 Case Study Protocol""; ""3.3.2 Case Study Results""; ""Chapter 4.0: Assessment of Emergency Communication Messages and Procedures""; ""4.1 Introduction""; ""4.2 Message Coding""; ""4.3 Focus Group Methods""; ""4.3.1 Evaluation of Created Messages""; ""4.3.2 Focus Group: Community Members""; ""4.3.3 Focus Group: Key Informants""; ""4.4 Message Assessment Findings""; ""Chapter 5.0: Communication Preparedness Guide""; ""5.1 Overview""; ""5.2 General Information""; ""5.2.1 Partnerships""

""5.2.2 Mutual Aid""""5.2.3 Relationship of EOP""; ""5.2.4 Utility Profile""; ""5.3 Organization and Assignment of Responsibilities""; ""5.4 Communication""; ""5.4.1 Internal Communications""; ""5.4.2 External Communications""; ""5.5 Dissemination of Information""; ""5.5.1 Channels of Communications""; ""5.5.2 Media and Public Notification""; ""5.5.3 Dealing with Media""; ""5.5.4 Inquiries""; ""5.6 Generalized Message Content""; ""5.7 Action Plan""; ""5.8 After Action Review""; ""5.8.1 General Outline of an AAR""; ""5.8.2 Goals of an ARR""; ""5.9 Templates""

""5.9.1 Typical Emergency Events""""5.9.2 Procedures for notifying system customers""; ""5.9.3 Assignment of Personnel Responsibilities""; ""5.9.4 Emergency Communication Strategy Worksheet""; ""5.9.5 Situation Assessment""; ""5.9.6 Media Notification List""; ""5.9.7 Press Release Log""; ""5.9.8 Customer Service Script""; ""Chapter 6.0: eCIMs""; ""6.1 Overview""; ""6.2 Communication Preparedness Guide""; ""6.3 Decision Tree""; ""6.4 Additional Resources""; ""6.4.1 Sample Messages""; ""6.5 Organization""; ""6.6 Conclusion""; ""Appendix A: Coding Form""; ""Appendix B: Survey Findings""

""Appendix C: Quantitative Survey Results""

Notes:

"03CTS5SCO."

"Infrastructure management"--cover.

"Final report"--cover.

Includes bibliographical references.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

ISBN:

1-78040-368-2

OCLC:

843213017