Health Care Operations and Supply Chain Management : Operations, Planning, and Control.

Format:

Book

Author/Creator:

Kros, John F.

Contributor:

Brown, Evelyn C.

Language:

English

Subjects (All):

Health facilities--Business management.

Health facilities -- Business management.

Health services administration.

Physical Description:

1 online resource (579 pages)

Edition:

1st ed.

Place of Publication:

Somerset : John Wiley & Sons, Incorporated, 2013.

Summary:

Health Care Operations and Supply Chain Management This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations. Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance. Health Care Operations and Supply Chain Management contains: Leading edge concepts and techniques Real-life data and actual examples from health care settings to underscore the main concepts in the text Instruction in the use of Microsoft Excel for health care operations and supply side management The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.

Contents:

Intro

Health Care Operations and Supply Chain Management

Contents

Tables and Figures

Preface

The Authors

PART I: STRATEGY

CHAPTER 1: HEALTH CARE OPERATIONS AND SUPPLY CHAIN STRATEGY

Definitions of Supply Chain Management

Operations and Supply Chain Management Applied to Health Care

Health Care Operations and Supply Chain Management in Action

Purchasing, Logistics, and Vendor-Managed Inventories

The Vendor-Managed Supply Chain

Efficiency, Effectiveness, and Value

A Brief History of Health Care Supply Chain Management and the Association for Healthcare Resource and Materials Management

Why Study Health Care Operations and Supply Chain Management?

Competitive Dimensions of Health Care

Competitive Dimensions of Health Care and Trade-Offs

Measures to Evaluate the Operations and Supply Chain Management Function

The Bullwhip Effect in Health Care

Strategies for Minimizing the Bullwhip Effect

Summary

Key Terms

Discussion Questions

References

CHAPTER 2: FINANCIAL ASPECTS OF HEALTH CARE OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Health Care Finance and Operations/Supply Chain Management

How Do Health Care Providers Get Paid?

1980s Health Care Legislation

Introduction of the Diagnosis-Related Group

Income Statement/Operating Statement

Revenues, Gains, and Other Support

Expenses

Operating Income

Excess of Revenues over Expenses

Balance Sheet

Assets

Liabilities

Net Assets

Balance Sheet Notes

Statement of Cash Flows

Cash Flows from Operating Activities

Cash Flows from Investing Activities

Cash Flows from Financing Activities

Cash and Cash Equivalents at End of Year

Basic Financial Ratios and Metrics

Asset Management Ratios

Liquidity Ratios

Profitability Ratios.

Time Value of Money

Future Value

Present Value

Break-Even Analysis

Cost and Volume Models

Revenue and Volume Models

Profit and Volume Models: Putting It All Together

Crossover Analysis

Crossover Graph

Financial Statements

Ratios

Time Value of Money

Break-Even/Crossover Analysis

CHAPTER 3: MANAGERIAL ACCOUNTING ASPECTS OF HEALTH CARE OPERATIONS AND SUPPLY CHAIN MANAGEMENT

Managerial Aspects of Health Care Operations and Supply Chain Management

Managerial Accounting

Cost Information and Resource Usage

Health Care Operations and Supply Chain Management in Action: The ABCs of ABC Costing

Cost Data and ABC

Cost Drivers

Summary of Managerial Accounting Choices

Activity-Based Costing

What Are ABC's Primary Weaknesses?

What Are the Basic Steps of ABC?

Supply Chain Management behind the Scenes: Cost Drivers at Hospitals

Cost-Driven Factors to Consider

PART ll: PROCESS DESIGN AND ANALYSIS OF HEALTH CARE OPERATIONS

CHAPTER 4: DATA AND STATISTICAL TOOLS FOR HEALTH CARE OPERATIONS IMPROVEMENT

Descriptive Statistics for Describing Data Sets

Graphical Methods of Data Description

Histograms

Relative Frequency Diagrams

Numerical Methods of Data Description

Measures of Central Tendency

Measures of Dispersion

Painting the Full Picture: A Waiting Room Example

Using Central Tendency and Dispersion

Excel Tutorial on Using the Histogram Tool Function

Expected Values

Hypothesis Testing: Analyzing the Difference of Two Means

Introduction to Hypothesis Testing

The Z-Test Statistic

The t-Test Statistic

Four Components of a Hypothesis Test for Two Means

Rejection/Acceptance Regions: Rules of Thumb

t-Test Application Problem.

Items to Note Regarding Testing of Two Means

Using Excel's Data Analysis Add-In for Testing Two Means

Interpreting t-Test Results via p-Values

Pareto Analysis

Creating and Interpreting Pareto Diagrams

Box-and-Whisker Plots

Creating a Box Plot

Outliers

Box Plot Variations

Tornado Diagrams and Sensitivity Analysis

Single-Factor Sensitivity Analysis

Creating a Tornado Diagram in Excel

Interpretation of the Tornado Diagram

Disadvantages of Tornado Diagrams

CHAPTER 5: PROBLEM SOLVING AND DECISION-MAKING TOOLS IN HEALTH CARE OPERATIONS

Health Care Operations and Supply Chain Management in Action: How Legal Decision Makers Use Decision Models

Containing Litigation Costs

Decision Analysis: Building the Structure for Solving the Problem

Importance and Relevance of Decision Analysis and Theory

Framing the Decision Problem

Components of a Decision-Making Problem

States of Nature

Decision Alternatives

Outcomes

Outcomes versus Payoffs

Payoff Tables

Health Care Operations and Supply Chain Management through the Ages: A Brief History of Decision Making

Decision-Making Criteria without Probability Assessments

Spreadsheet Solution for Payoff Table Decision Problem

Sarah's Magnetic Resonance Imaging Equipment Decision Problem

Maximax Criterion

Maximin Criterion

Minimax Regret

Minimax Regret Criterion Process

Regret as a Measure of Risk

Decision-Making Criteria with Probability Assessments

Equal Likelihood Criterion: Laplace and Simple Weighted Averages

Summary of Decision Criteria Results

Expected Value of Perfect Information

Confusion over Multiple Good Choices

Three Areas of Sensitivity Analysis

Importance of Sensitivity Analysis.

Sensitivity Analysis: Sarah's Medical Equipment Example

Analyzing the Sensitivity Graph

Risk Defined and Quantified by Range

Risk Defined and Quantified by Regret

Risk-Return Trade-Off

Modeling

Why Model?

Five Main Reasons for Modeling

Structuring Decision Problems

Decision Trees

Decision Nodes, Chance Nodes, and Decision Trees

Building Decision Trees

Folding Back the Tree: Calculating Expected Values

Example of Folding Back a Decision Tree

Multistage Decision Trees

Inadequacies of Decision Tree Structures

Using TreePlan to Develop Decision Trees in Excel

Health Care Operations and Supply Chain Management behind the Scenes: The Story of John von Neumann, the Father of Decision Analysis

CHAPTER 6: SIMULATION

Introduction

Process Flows

Probability Distributions

Computing Poisson and Exponential Probabilities in Excel

Random Number Generation

Discrete-Event versus Continuous Simulation

Monte Carlo Simulation

Agent-Based Simulation

Simulation in Health Care

Queuing Analysis

Arrivals

Service

Queue Disciplines

Kendall-Lee Notation for Queuing Systems

Little's Formula

Applications of Queuing Analysis

Queuing Analysis Example

CHAPTER 7: PROCESS IMPROVEMENT AND PATIENT FLOW

Process Mapping

Value Stream Mapping

Value Stream Mapping Symbols

Current State Map

Future State Map

Value Stream Mapping Tools

Use of Maps and Charts in Health Care

Staffing

Workload Management

Productivity and Efficiency Analysis

Health Care Example

Measuring Productivity and Efficiency

Data Envelopment Analysis

Stochastic Frontier Analysis

Regression Analysis.

Common Health Care Productivity and Efficiency Measures

Improving Productivity and Efficiency

CHAPTER 8: FACILITY LAYOUT

Layout Considerations

Evidenced-Based Health Care Architecture

Types of Layouts

Process-Oriented Layout

Product-Oriented Layout

Fixed-Position Layout

Retail Layout

Office Layout

Warehouse Layout

Muther Diagrams

Evaluating Different Types of Layouts

Basics of Optimization

Optimization Using Excel Solver

Optimizing Facility Layout and Design

An Example from Health Care

Health Insurance Portability and Accessibility Act and Optimal Facility Design

PART III: MANAGING HEALTH CARE OPERATIONS QUALITY

CHAPTER 9: MANAGING QUALITY IN A HEALTH CARE SETTING

What Is Service Quality?

Technical Quality

Functional Quality

Quality Planning, Control, and Improvement

Quality and Financial Performance

Healthcare Ops and SCM in Action: Service Quality in Surgical Handovers

Seven Tools for Quality Control

Check Sheets

Flowcharts

Cause-and-Effect or Fishbone Diagram

Histogram

Pareto Diagrams

Scatter Diagrams

Control Charts

Quality Principles in a Health Care Organization

Six Sigma Concepts

What Does Six Sigma Mean?

Five Phases of Six Sigma Methodology

Six Sigma Practitioners: Green Belts, Black Belts

Misconceptions Regarding Six Sigma

Six Sigma and Lean

Lean Six Sigma and the Health Care Industry

CHAPTER 10: QUALITY CONTROL AND IMPROVEMENT

Design of Quality Control Systems

Process Quality Control

Natural versus Assignable Variation

Sampling.

Health Care Operations and Supply Chain Management in Action: Quality Improvement in Nursing Homes.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Kros, John F. Health Care Operations and Supply Chain Management

ISBN:

9781118418840

OCLC:

823389916