Navigating conflict : tools for difficult conversations / Lynne Curry.

Format:

Book

Author/Creator:

Curry, Lynne, author.

Series:

Human resource management and organizational behavior collection.

Human resource management and organizational behavior collection

Language:

English

Subjects (All):

Conflict management.

Interpersonal communication.

Physical Description:

1 online resource (212 pages)

Edition:

First edition.

Place of Publication:

New York, NY : Business Expert Press, LLC, [2022]

Summary:

Navigating Conflict: Tools for Difficult Conversations is perfect for readers who want positive outcomes from personal, professional, and workplace challenges. From reading this powerful guidebook, you'll gain: A step-by-step roadmap for handling conflict and tough and touchy situations Strategies for effectively handling yourself under fire Tools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situations Field-tested skills, strategies, tools. and tactics for every type of conflict Assessment inventories and action steps they can use to assess and perfect their skills Readers will find engrossing real-life stories; skills, strategies, and tactics they can immediately use, and will walk away knowing exactly how to achieve the results they want regardless of the other person's skills or behavior.

Contents:

Cover

Halftitle

Title

Copyright

Dedication

Description

Contents

Testimonials

Foreword

Acknowledgments

Part 1: The Payoff

Chapter 1: The Promise: Tools for Difficult Conversations

Chapter 2: The Price You Pay for Avoiding Conflict

Chapter 3: What Stops You From Handling Conflict?

Chapter 4: Courage Is Your Partner

Part 2: Toughening Up

Chapter 5: Learning to Handle Yourself Under Fire

Chapter 6: Creating the "You" Who Stands Up for Yourself

Chapter 7: Teflon Yourself to Criticism

Chapter 8: Develop Your Arsenal for Counteracting Attacking Comments

Part 3: Your Tool Chest: Skills and Tactics for Defusing 75 Percent of Conflicts

Chapter 9: Listening As If You Mean It

Chapter 10: The Rapport Tool

Chapter 11: Conflict-Resolution Questions: How to Effectively Question to Surface Key Issues Without Offending or Pushing Buttons

Chapter 12: Bringing Issues Up So They Can Be Resolved

Part 4: Successful in Conflict: Strategies, Skills, and Tactics

Chapter 13: Exploring Your Stories So You Don't Trip Over Them

Chapter 14: Owning Your Part So It Doesn't Muddy the Discussion

Chapter 15: The Most Effective Way to Start a Conflict Discussion

Chapter 16: Make It Through Unscathed When Dealing With Toxic Individuals

Chapter 17: Keeping the Conflict Discussion Productive

Chapter 18: If You Sense Fear or Anger Rising

Chapter 19: The Right Way to Apologize

Chapter 20: Conducting an After-Conflict Assessment

Chapter 21: Unraveling Conflict: Conflict Diagnosis: Mediating and De-escalating Conflict

Part 5: Going Deeper

Chapter 22: Assessing Your Conflict Style

Chapter 23: Digging Into Where Much Conflict Begins: The Drama Triangle

Chapter 24: Personality Conflicts Decoded: Explaining People Who Drive You Crazy and the Ones You Drive Crazy.

Part 6: Handling Specific Conflicts: Fixes That Work

Chapter 25: Seven Strategies for Nuking Energy Vampires and Judgmental Critics

Chapter 26: Snappy Comebacks When You Need Them

Chapter 27: When a Sniper Won't Let Up

Chapter 28: When You're Thrust Into an Important Role in Which Your Ability to Navigate Conflict Might Mean Life or Death

Chapter 29: Let Go of What You Can't Control

Chapter 30: When You're Up Against a Street Fighter

Chapter 31: When You're Chairing a Meeting and a Hothead Challenges You

Chapter 32: Resolving Conflicts in a Virtual Work Environment

Chapter 33: Defeating a Verbal Attacker's Three Favorite Weapons

Part 7: Finishing Touches

Chapter 34: Your Game Plan

Chapter 35: Just in Time

Resources

About the Author

Index

Adpage

Backcover.

Notes:

Description based on publisher supplied metadata and other sources.

Description based on print version record.

Other Format:

Print version: Curry, Lynne Navigating Conflict

ISBN:

9781637423394

163742339X

OCLC:

1346293323