A profile of the hospitality industry / Betsy Bender Stringam.

Format:

Book

Author/Creator:

Stringham, Betsy Bender., Author.

Series:

Business Expert Press Tourism and Hospitality Management collection ; 2375-9631

Language:

English

Subjects (All):

Hospitality industry.

Physical Description:

1 online resource (vi, 176 pages) : illustrations.

Edition:

Second edition.

Place of Publication:

Business Expert Press 2020

Language Note:

English

Summary:

The hospitality industry is a unique and diverse industry. This book tells the history,organizational structure, and management strategies of the hospitality industry. Traditionally an entrepreneurial business, the hospitality industry today includes organizations ranging from small independent cafes and inns to large multinational corporations. The author highlights key hotel, restaurant, and casino companies, and explains the concepts of franchising, consortia, and management contracts. The book divulges how the hospitality product is different from other industries: part service and part product, produced and consumed simultaneously, and the role of the customer as part of the service process. The book explains how perishable inventory and labor intensity affect hotels, restaurants, and casinos. The author also reviews policies that promote or restrict tourism and travel, guest and employee safety, labor regulations, food safety laws, and requirements for accommodations for customers with disabilities. This text explains key strategic management decisions of the hospitality industry. The author projects how global expansion and sustainability efforts are shaping the industry, but also warns of the ongoing threats of pandemics and terrorism to travel

Contents:

Introduction

How the Industry Operates

Industry Organization and Competition

Uniqueness of the Hospitality Product

Competitive Strategies

Outside Market Forces

Challenges and Opportunities for the Industry.

Notes:

Includes bibliographical references (pages 151-168) and index.

Online resource; title from PDF title page (EBSCOhost, viewed August 5, 2026).

Other Format:

Print version (13-digit ISBN): Stringham, Betsy Bender. A profile of the hospitality industry.

Print version (10-digit ISBN): Stringham, Betsy Bender. A profile of the hospitality industry.

ISBN:

9781952538391

1952538394

OCLC:

1189771346