A Profile of the Hospitality Industry, Second Edition.

Format:

Book

Author/Creator:

Bender Stringam, Betsy.

Series:

Issn

Language:

English

Subjects (All):

Hospitality industry.

Physical Description:

1 online resource (187 pages)

Edition:

2nd ed.

Place of Publication:

New York : Business Expert Press, 2020.

Summary:

This book tells the history, organizational structure, and management strategies of the hospitality industry. The hospitality industry is a unique and diverse industry. This book tells the history, organizational structure, and management strategies of the hospitality industry. Traditionally an entrepreneurial business, the hospitality industry today includes organizations ranging from small independent cafes and inns to large multinational corporations. The author highlights key hotel, restaurant, and casino companies, and explains the concepts of franchising, consortia, and management contracts. The book divulges how the hospitality product is different from other industries: part service and part product, produced and consumed simultaneously, and the role of the customer as part of the service process. The book explains how perishable inventory and labor intensity affect hotels, restaurants, and casinos. The author also reviews policies that promote or restrict tourism and travel, guest and employee safety, labor regulations, food safety laws, and requirements for accommodations for customers with disabilities. This text explains key strategic management decisions of the hospitality industry. The author projects how global expansion and sustainability efforts are shaping the industry, but also warns of the ongoing threats of pandemics and terrorism to travel.

Contents:

Cover

A Profile of the Hospitality Industry

Contents

Chapter 1 Introduction

Chapter 2 How the Industry Operates

Chapter 3 Industry Organization and Competition

Chapter 4 Uniqueness of the Hospitality Product

Chapter 5 Competitive Strategies

Chapter 6 Outside Market Forces

Chapter 7 Challenges and Opportunities for the Industry

Endnotes

References

Resources for Further Study

Index

Ad Page

Back Cover.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9781952538391

1952538394

OCLC:

1189771346