Be different : the keys to business and professional success / Stan Silverman.

Format:

Book

Author/Creator:

Silverman, Stan, author.

Language:

English

Subjects (All):

Success.

Physical Description:

1 online resource (290 pages)

Edition:

1st ed.

Place of Publication:

New York, New York : Business Expert Press, 2019.

Summary:

This book teaches how to be different. It is based on personal experience serving in the trenches as a CEO as well as a director on public, private and nonprofit boards. The fundamental goal of any business is to be different -to be better than those with whom it is competing. Every company should be on a journey to be the preferred provider of products or services to its markets by offering a great customer/ client experience. A preferred provider is the company that customers and clients preferentially want to do business with, and often can charge a premium for what they provide. The fundamental goal of any individual is to be different -to be better than those with whom they are competing for that next job, whether internally or externally at a new company. Their goal is to demonstrate to the hiring manager that they are the best choice for that position. This book teaches how to be different. It is based on personal experience serving in the trenches as a CEO as well as a director on public, private and nonprofit boards.

Contents:

Cover

Endorsements

Contents

Acknowledgments

My Journey

Introduction

Part 1: The Importance of Leadership to Building a Thriving Business

Chapter 1-1: What Makes an Effective Leader?

Chapter 1-2: Emotional Intelligence Is a Key Leadership Trait

Chapter 1-3: Set the Right Tone at theTop and Nurture the Right Organizational Culture

Chapter 1-4: Always Lead YourOrganization with the Highest Level of Ethics and Integrity

Chapter 1-5: Lessons Taught by the Challenger Space Shuttle Disaster

Chapter 1-6: How to Earn Employees 'Trust and Build aHigh-Performance Team

Chapter 1-7: To Improve Your Effectiveness, Relate to Your Employees

Chapter 1-8: The ABCs of Decision Making

Chapter 1-9: Don't Micromanage Employees. Empower and Hold Them Accountable for Results

Chapter 1-10: To Give Employees the Best Chance to Grow, Push Them Outside of Their Comfort Zone

Chapter 1-11: Traits to Look for WhenHiring People

Chapter 1-12: Hire Employees with Common Sense and Good Critical Judgment

Chapter 1-13: Whistleblower Hotlines: A Valuable Resource for Employees, CEOs, andBoards

Chapter 1-14: Assessing Employee Performance and Sharing Feedback

Chapter 1-15: Do You Have a Tyrant Reporting to You?

Chapter 1-16: Staff Unit Leaders: Don't Adopt Policies That Micromanage Line Operating or Other Staff Units

Chapter 1-17: When Asked AboutChanging a Policy That Doesn't Make Sense, Don't Respond "Well, That's Just the Way It Is"

Chapter 1-18: Not Getting What You Need from a Corporate Staff Unit?

Chapter 1-19: Set Realistic Goals to Drive Earnings Growth

Chapter 1-20: Sometimes, Bad Things Happen, Regardless of Your Tone at the Top

Chapter 1-21: Do Your Employees See Your HR Department as a Friend or Foe?

Part 2: Building Competitive Advantage.

Chapter 2-1: Understand Your Competitive Position

Chapter 2-2: Become the Preferred Provider to Your Markets-The Holy Grail of AnyBusiness

Chapter 2-3: Provide a Great Customer Experience

Chapter 2-4: Treat Customers Like You Would Like To Be Treated

Chapter 2-5: In Business, Good Is the Enemy of Great

Chapter 2-6: Andy Grove Was Right. Only the Paranoid Survive

Chapter 2-7: Continuous Improvement Is a Timeless Philosophy

Chapter 2-8: Don't Tell Me It Can't Be Done!

Chapter 2-9: Break Paradigms to Build Competitive Advantage

Chapter 2-10: Winning in a Competitive Marketplace

Chapter 2-11: When Making Decisions, "Avoid Going to Abilene"

Chapter 2-12: To Improve Results, Benchmark Sister Operations

Part 3: Advancing Your Career: Get Out of Your Comfort Zone. You Never Know Where the Future Will Take You

Chapter 3-1: Be Different Than Your Peers

Chapter 3-2: How to Build Your Personal Brand

Chapter 3-3: Selling Your Ideas Is the Key to Professional Advancement

Chapter 3-4: Successfully Navigate Office Politics

Chapter 3-5: Never Violate the Trust That Others Have in You

Chapter 3-6: Dealing with Toxic People in the Workplace

Chapter 3-7: Want to Learn CEO Skills? Become an Entrepreneur

Chapter 3-8: Be Aware of the Unintended Consequences of Your Decisions

Chapter 3-9: Push Through Your Self-Perceived Limitations

Chapter 3-10: A Lesson in the Power of Networking

Chapter 3-11: Learn How to Mitigate Risks and Deal with Failure

Chapter 3-12: Be an Effective Negotiator

Chapter 3-13: You Are Now Unemployed. What Should You Do?

Chapter 3-14: Interviewing for a CEO Position? Be Prepared to Respond to These FiveQuestions

Chapter 3-15: Your First 100 Days as theNew CEO.

Chapter 3-16: Get Out of Your Comfort Zone, Take Risks, Fly High, and Never Compromise Your Ethics or Integrity

Part 4: We Can Learn from Leaders Who Are Excellent Role Models and from Those Who Are Not

Chapter 4-1: Leadership, Teamwork, and Athletics

Chapter 4-2: Lessons from a Record-Setting NCAA Basketball Game

Chapter 4-3: We Should All Possess the Leadership Traits of Colonel Joshua Chamberlain

Chapter 4-4: Amtrak's Joe Boardman-Out in Front When Tragedy Hits

Chapter 4-5: Saxbys: Servant Leadership Pays Dividends

Chapter 4-6: Leadership Lessons from The Imitation Game

Chapter 4-7: Turing Pharmaceuticals: Avoid Behavior That Will Come Back to Haunt You

Chapter 4-8: Mylan N.V. There Are Consequences to Acting Like a Monopolist

Chapter 4-9: Flint Michigan Water Crisis: A Failure in Leadership

Chapter 4-10: Wells Fargo Scandal: Failures in Leadership, Management, and Corporate Governance

Chapter 4-11: Volkswagen Employees Responsible for "Dieselgate." Where Was Your Legal, Ethical, and Moral Compass?

Chapter 4-12: Lessons from the Theranos Debacle

Chapter 4-13: Massey Energy Mine Disaster: Leaders Have a Responsibility to Keep Their Employees Safe

Chapter 4-14: To Maximize Shareholder Return, Treat Stakeholders the Right Way

Chapter 4-15: Learn How To Be an Inspiring Leader

In Closing

About the Author

Index

Adpage

Backcover.

Notes:

Description based on print version record.

ISBN:

9781949991758

194999175X