Onboard New Customers for Loyalty, Engagement, and Expansion / with Robbie Kellman Baxter.

Format:

Video

Author/Creator:

Kellman Baxter, Robbie, speaker.

Contributor:

linkedin.com (Firm)

Language:

English

Genre:

Instructional films.

Educational films.

Physical Description:

1 online resource

Place of Publication:

Carpenteria, CA : linkedin.com, 2024.

System Details:

Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Summary:

Discover key onboarding strategies to promote loyalty, engagement, and expansion in this course with sales expert Robbie Kellman Baxter.

Developing a successful customer onboarding process is essential to maximizing business value. It ensures you focus on building loyalty, engagement, and expansion from the very first moment your customer decides to buy from you. In this course, learn key onboarding strategies from sales expert Robbie Kellman Baxter. Find out how to design a customer onboarding structure targeted at a specific customer segment. Learn the basics of applying key metrics to measure onboarding effectiveness, investing in customer success, and collaborating with other teams in sales, product, and account management. Along the way, Robbie shows you how to troubleshoot a handful of common onboarding challenges, such as managing reluctant users, navigating "oversales," prioritizing the customer experience, and more.

Participant:

Presenter: Robbie Kellman Baxter

Notes:

3/15/202412:00:00AM

Access Restriction:

Restricted for use by site license.