Preventing and managing workplace bullying and harassment : a risk management approach / Moira Jenkins.

Format:

Book

Author/Creator:

Jenkins, Moira, author.

Language:

English

Subjects (All):

Conflict management.

Bullying in the workplace.

Physical Description:

1 online resource (233 pages) : illustrations, tables

Edition:

1st ed.

Place of Publication:

Toowong, Australia : Australian Academic Press, 2013.

Summary:

Employers and managers have a duty of care as part of occupational health and safety laws to prevent hazards that might contribute to workplace injuries. This book shows you how to meet these responsibilities using practical, sensible strategies based on a framework of: * understanding what bullying and sexual harassment really mean, * using a risk management approach to identify issues in the workplace, * implementing procedures to control risk, * taking action when things go wrong.

Contents:

Intro

CONTENTS

PROLOGUE

FOREWORD

ACKNOWLEDGEMENTS

CHAPTER 1 What Is This Book About?

CHAPTER 2 Identifying the Hazard

CHAPTER 4 A Risk Management Approach

CHAPTER 5 Identifying Your Risks

CHAPTER 6 Workplace Risk Assessment

CHAPTER 7 Developing a Policy and an Integrated Complaint Management System

CHAPTER 8 Training Measures for Safer Work Environments

CHAPTER 9 Levels of Intervention

CHAPTER 10 To Mediate or Not to Mediate?

CHAPTER 11 Investigating Complaints of Bullying

CHAPTER 12 Tips, Tools and Traps.

Notes:

Includes bibliographical references at the end of each chapters.

Description based on online resource; title from PDF title page (ebrary, viewed September 1, 2016).

ISBN:

1-922117-12-9

OCLC:

957128123