The value of values : how leaders can grow their businesses and enhance their careers by doing the right thing / Daniel Aronson.

Format:

Book

Author/Creator:

Aronson, Daniel, author.

Series:

Management on the Cutting Edge Series

Language:

English

Subjects (All):

Success in business.

Business planning.

Leadership.

Physical Description:

1 online resource (275 pages)

Edition:

1st ed.

Place of Publication:

Cambridge, Massachusetts : The MIT Press, [2024]

Summary:

"A guide for business leaders to calculate the quantifiable business value of social/environmental values"-- Provided by publisher.

Contents:

Intro

Contents

Series Foreword

1 Introduction

Why This Book?

Three Key Organizing Questions: Why Values, Why Quantify Them, and Why Now?

What You'll Get from This Book

Which Values?

Not One Penny

The CORE of This Book

2 Submerged Value

Why Don't Executives See the Value of Values?

Where People Are, Values Matter

I Now More than Ever

3 Closer to 2070 than 1970

Concrete Changes

A Single Summer

The Clock Speed of Events

Other Pressures

An Unavoidable Pressure Cooker

Issues May Change, but Values Don't Have To

II CORE Customers

4 Customers' Emotions, Experiences, and Behavior

Values, Identity, and Expression

Finding Customers

Being Found

1,500-fold Growth

Conversion to Customers

Vocality

Customers' Expectations

Now More than Ever: Events as Triggers

Doing, Not Just Saying

Habits and Relationships

Emotions and Relationships

5 Trust and Customer Economics

Trust and Standing for Something

How Customers Feel

The Economics of Customer Relationships

Profitable Customers

Xynraso Scientific

Values and Lifetime Value

Margin

Loyalty and Lifetime

Working for Customers

III CORE Operations

6 More Efficient

Olympic Hurdlers

Wasted Value

Waste Not

The (Submerged) Value of Water

Values Lenses and Packaging

Small and Diverse Suppliers

Values, Capital Efficiency, and Stock Price

7 More Innovative

Catalytic Constraints

Inspiring Innovation

Values, Innovation, and Willingness to Work with Others

Diversity and Innovation

Business Model Innovation

Now More than Ever: Innovation

8 Smarter

Groupthink

REDI

Performance and Racial and Ethnic Diversity

Diversity and Team Performance: Conformity Effects

Diversity and Team Performance: Deliberation Effects.

Diversity and Team Performance: Information Processing

Better Acquisitions

Uncovering Value in Values-Based Procurement

The Benefit of Balance: Sodexo

IV CORE Risk

9 Threats

A New Dimension of Competition

The Values Differentiator

A Force for Good? Or Evil?

Customer Downside Risk

Consumer Response to Laggards versus Leaders

Giving a New Competitor a Try

B2B Customers

Now More than Ever: Falling Behind

Now More than Ever: Changes in the World

Now More than Ever: External Changes Drive Internal Ones

Now More than Ever: Demographics

Now More than Ever: Vocality and Speed

10 Vulnerability

Vulnerability Is Its Own Factor

Vulnerability Matters More When the Threat Level Is High

Amplified Disruptions

Raised Baseline Risk

Combining Amplifying Factors and an Increased Baseline Threat Level

Vulnerability Factors: The V Model

Now More than Ever: Megatrends

Now More than Ever: Resilience

11 Magnitude

Fixing a Flood

The Cost of a Crisis

Values, Rebound, and Resilience

Strategy and Speed

Unintentionally Self-Insuring

Regulatory Impacts

Finance-Related Impacts

Customer Loss

Falling Behind Your Industry

Now More than Ever: Increasing Magnitude of Disruptions

Now More than Ever: Increasing Expectations

V CORE Employees

12 Magnetic Values

Speed of Attraction

Better Hires

Expressing Values through Benefits

Gaining Employee Trust

Compatible Values

The Satisfaction of Doing Good

Authenticity and Inclusion

Better Work from a Better Workplace

Now More than Ever: The Best People, Giving Their Best Effort

13 The Clean Energy of Purpose

Talent Value for a Fortune 500 Company: A Case Study

Quantifying Employee Engagement Value

Productivity

The Value of Improved Retention

Submerged Subtotal

Customer Service.

Human Capital

Job Happiness Score

Happy Teams

Now More than Ever: Expanding Expectations

Now More than Ever: Civic Responsibilities

Now More than Ever: Tracking and Transparency

The Shift in Same-Sex Benefits

Now More than Ever: A Culture of Values

VI Leadership

14 Why Follow You?

Trust and Leading by Example

Ethos

Inspiration

Values Framing

Reframing

My Failure to Persuade

The Answer Is Just the Beginning

Would It Have Mattered?

Even If You Fail to Persuade

Values and Team Performance

Values and Team Functioning

Expanded Concern, Expanded Power

Now More than Ever: Leadership

VII Coda

15 Moving Forward

See More

Do More

Say More

The Challenge of Resources

The Challenge of Credibility

The Challenge of ROI

Acknowledgments

Notes

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Part IV

Chapter 9

Chapter 10

Chapter 11

Chapter 12

Chapter 13

Part VI

Chapter 14

Index.

Notes:

Description based on publisher supplied metadata and other sources.

OCLC-licensed vendor bibliographic record.

ISBN:

0-262-37581-8

0-262-37580-X

OCLC:

1396984675