Order out of chaos : a kidnap negotiator's guide to influence and persuasion / Scott Walker.

Format:

Book

Author/Creator:

Walker, Scott (Writer on negotiation), author.

Contributor:

Rosengarten Family Fund.

Language:

English

Subjects (All):

Negotiation.

Communication--Psychological aspects.

Communication.

Communication in management.

Emotional intelligence.

Conflict management.

Physical Description:

xxv, 246 pages : illustrations ; 24 cm

Place of Publication:

London : Piatkus, 2023.

Summary:

"Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company's future is being held to ransom from a cyber-attack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book. His methods, centred in empathy, active listening, trust-based influence and emotional control, will help you achieve the outcome you want. Regardless of whether you're an executive in a multi-national organisation, the owner of a small business, a local sports team coach or running the family household, you're negotiating every single day, whether you realise it or not. Learn the skills Scott uses to resolve life or death kidnappings all over the world - from the Niger Delta, China and the Philippines to the Middle East, Europe and Latin America - and how to apply them to your own life, at work and at home"--Publisher's description.

Contents:

Mastering a negotiator's mindset

Preparing to win every negotiation

Practical psychology to influence any negotiation

Avoiding common negotiation mistakes

Negotiating with difficult people.

Notes:

Simultaneously published by: Boston, Massachusetts : Harvard Business Review Press, [2023].

Includes bibliographical references and index.

"Win every negotiation. Thrive in adversity. Become a world-class communicator"--Cover.

Local Notes:

Acquired for the Penn Libraries with assistance from the Rosengarten Family Fund.

Other Format:

ebook version :

ISBN:

9780349434988

0349434980

OCLC:

1372475588