Communication and hands-on problem resolution : a case in event management / Michelle R. Holm, Deborah Breiter.

Format:

Book

Author/Creator:

Holm, Michelle R., author.

Breiter, Deborah, 1950- author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Special events--Management.

Special events.

Communication in management.

Conflict management.

Physical Description:

1 online resource : illustrations.

Other Title:

Communication and Hands-On Problem Resolution

Place of Publication:

London : International CHRIE, 2017.

Summary:

The meeting, incentive, convention and exhibition industry (MICE) is made up of planners who work for corporations, associations, and other types of organizations, and suppliers who provide a variety of services to them. The service provider's ability to deliver quality service to planners is essential for successful event production. The role of a destination management company (DMC), one type of provider, is explored in this case study using the theoretical underpinning of social exchange theory. The company and brief description of the parties involved in the event are presented, followed by a detailed description of the event and discussion questions.

Notes:

Originally Published InHolm, M. R., & Breiter, D. (2017). Communication and hands-on problem resolution: A case in event management. Journal of Hospitality & Tourism Cases, 5(4), 51–61.

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-1578-4

9781529715781

OCLC:

1141332259