Escalation in global outsourcing projects : the Xpertrans–C&C BPO case / Dorottya Kovasznai, Leslie Willcocks.

Format:

Book

Author/Creator:

Kovasznai, Dorottya, author.

Willcocks, Leslie, author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Xpertrans-C&C BPO--Case studies.

Xpertrans-C&C BPO.

Personnel management--Contracting out--Case studies.

Personnel management.

Physical Description:

1 online resource : illustrations.

Other Title:

Escalation in Global Outsourcing Projects

Place of Publication:

London : Palgrave MacMillan UK, 2012.

Summary:

This case concerns a one billion (US) dollar 10-year global outsourcing project signed in 2007 to outsource major parts of the human resource (HR) function of a major multinational company. The client and supplier embarked on a large-scale implementation plan and ran into difficulties on meeting deadlines and delivering the systems required. The case focuses on the step-by-step phased roll-out in the client's Europe, Middle East and Africa region covering 44 countries. The case follows the many attempts to stabilise and deliver the project. In June 2010, the supplier sold its HR line of business to another supplier, which became responsible for the project. The case documents the strategy, governance, project management and escalation issues to March 2011, and asks questions about the practices exhibited so far, and future decisions on strategic sourcing, project management, de-escalating the problems and the retained capabilities needed by the client.

Notes:

Originally Published InKovasznai, D., & Willcocks, L. (2012). Escalation in global outsourcing projects: The XperTrans–C&C BPO case. Journal of Information Technology Teaching Cases, 2, 10–16.

Description based on XML content.

ISBN:

1-5297-1950-X

9781529719505

OCLC:

1141325631