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Hilton terminates Las Vegas franchise / Olga N. Grogan, Mahmood Khan.
- Format:
- Book
- Author/Creator:
- Grogan, Olga N., author.
- Khan, Mahmood A., author.
- Series:
- SAGE Business Cases.
- SAGE Business Cases
- Language:
- English
- Subjects (All):
- Las Vegas Hilton (Hotel)--Case studies.
- Las Vegas Hilton (Hotel).
- Industrial management--Case studies.
- Industrial management.
- Hotel chains--Case studies.
- Hotel chains.
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : International CHRIE, 2013.
- Summary:
- This case study identifies possible reasons that prompted Hilton Worldwide, Inc. to terminate their eight-year long franchise agreement with the Las Vegas Hilton, Hilton's second largest property. Hilton's principles of franchising are analyzed and compared against the most recent financials and feedback on customer satisfaction at the Las Vegas Hilton. The study shows that the most likely reason for the franchise agreement termination was due to compromised service quality. A strong argument is made that the fall of the Las Vegas Hilton was a result of real estate market volatility and Hilton's assets disposition program from 2004 to 2006.
- Notes:
- Originally Published InGrogan, O. N., & Khan, M. (2013). Hilton terminates Las Vegas franchise. Journal of Hospitality & Tourism Cases, 2(1), 63–72.
- Includes bibliographical references and index.
- Description based on XML content.
- ISBN:
- 1-5297-1015-4
- 9781529710151
- OCLC:
- 1141308530
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