IT leadership and ERP : a challenging day for a new leader / Robert Carton, William Richmond.

Format:

Book

Author/Creator:

Carton, Robert B., 1958- author.

Richmond, William, active 2018, author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Information technology--Management--Case studies.

Information technology.

Universities and colleges--Information technology--Management--Case studies.

Universities and colleges.

Physical Description:

1 online resource : illustrations.

Other Title:

IT Leadership and ERP

Information technology leadership and enterprise resource planning

Place of Publication:

London : Palgrave MacMillan UK, 2018.

Summary:

This case is a set of leadership role-plays that address several critical IT issues: understanding differing objectives of critical project stakeholders, concepts of change management and their importance and process, escalation issues of when and how to do it and issues arising from client/customer communication. The case combines role-plays with traditional case discussion. The scenario is an IT manager of a large university leading an ERP implementation that must satisfy differing stakeholders including academic, administrative, and curriculum leadership. The case highlights problems of objective alignment, execution, and communication.

Notes:

Originally Published InCarton, R., & Richmond, W. (2018). IT leadership and ERP: A challenging day for a new leader. Journal of Information Technology Teaching Cases, 8, 209–216.

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-0660-2

9781529706604

OCLC:

1141297337