Managing food safety in airline catering in an emerging market : the case of LSG Chefs São Paulo / Thorsten Merkle, Robert A. Lewis.

Format:

Book

Author/Creator:

Merkle, Thorsten, author.

Lewis, Robert A., active 2016, author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

LSG Sky Chefs--Case studies.

LSG Sky Chefs.

Airlines--Food service--Management--Case studies.

Airlines.

Food--Safety measures--Case studies.

Food.

Physical Description:

1 online resource : illustrations.

Other Title:

Managing Food Safety in Airline Catering in an Emerging Market

Place of Publication:

London : International CHRIE, 2016.

Summary:

This case examines an airline caterer's approach to managing food safety in an emerging market. Staff motivation and compliance with food safety management systems are evaluated. Approaches to food safety management are discussed in connection with certifications. Despite this being a challenge in other organisations, LSG Sky Chefs at the São Paulo unit achieves high compliance levels through effective ways of employee motivation. The organisation offers a number of benefits that can be classified as motivators, such as training or access to medical treatment. In addition, corporate culture plays an important role in this organisation. A system of rewards for employees emphasises the company's core service-related values.

Notes:

Orginally Published InMerkle, T., & Lewis, R. A. (2016). Managing food safety in airline catering in an emerging market: The case of LSG Chefs São Paulo. Journal of Hospitality & Tourism cases, 5(2), 21–27.

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-1333-1

9781529713336

OCLC:

1141303011