Studying the restaurant tipping dilemma : the triangular structure of tipping stakeholders / Abdallah Elshaer, Emad Abdel-Aal, Asmaa Marzouk.

Format:

Book

Author/Creator:

Elshaer, Abdallah M., author.

Abdel-Aal, Emad, author.

Marzouk, Asmaa M., author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Tipping--Case studies.

Tipping.

Food service--Case studies.

Food service.

Physical Description:

1 online resource : illustrations.

Other Title:

Studying the Restaurant Tipping Dilemma

Place of Publication:

London : International CHRIE, 2018.

Summary:

It is customary for consumers to leave voluntary sums of money (tips) for the service workers. This paper tries to investigate the different perceptions and positions that are being experienced by tipping practices' stakeholders (Customers, Employers, and Servers) during the entire process. The findings showed that tipping practices shaped the stakeholders in three different positions; 1) The control position was for the customer, 2) This has weaken the servers' side and put them in the beg position, while, 3) The management enjoy the vantage position. Also the discussion ends by demonstrating the tipping opponents' views briefly.

Notes:

Originally Published InAbdallah, E., Abdel-Aal, E., & Marzouk, A. (2018). Studying the restaurant tipping dilemma: The triangular structure of tipping stakeholders. Journal of Hospitality & Tourism Cases, 7(2), 17–30.

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-1763-9

9781529717631

OCLC:

1141292326