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Timeshare industry leadership and human resource implications of employee and guest satisfaction / Thomas A. Maier, Dogan Gursoy.
- Format:
- Book
- Author/Creator:
- Maier, Thomas A., author.
- Gursoy, Dogan, author.
- Series:
- SAGE Business Cases.
- SAGE Business Cases
- Language:
- English
- Subjects (All):
- Kalalau Timeshare/Vacation Ownership Inc--Case studies.
- Kalalau Timeshare/Vacation Ownership Inc.
- Job satisfaction--Case studies.
- Job satisfaction.
- Consumer satisfaction--Case studies.
- Consumer satisfaction.
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : International CHRIE, 2013.
- Summary:
- Kalalau Timeshare/Vacation Ownership Inc. was founded in 2001 and currently owns, operates and manages 30 resorts across 8 states in the US. At the annual strategic conference the CEO of Kalalau Timeshare/Vacation Ownership Inc. wants a closer examination of a few key factors associated with company performance; employee satisfaction, customer satisfaction and facilities maintenance. Students are asked to examine the data on employment and staff satisfaction and make strategic recommendations for how Kalalau Inc. should proceed.
- Notes:
- Originally published in : Maier, T. A., & Gursoy, D. (2013). Timeshare industry leadership and human resource implications of employee and guest satisfaction. Journal of Hospitality & Tourism Cases, 2(3), 53–60.
- Includes bibliographical references and index.
- Description based on XML content.
- ISBN:
- 1-5297-1177-0
- 9781529711776
- OCLC:
- 1141295778
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