Trouble in Hotel Paradise housekeeping department : a case study / June E. Clarke, Omar Robinson & Cynthia Mayo.

Format:

Book

Author/Creator:

Clarke, June E., author.

Robinson, Omar, author.

Mayo, Cynthia, author.

Series:

SAGE Business Cases.

SAGE Business Cases

Language:

English

Subjects (All):

Hotels--Personnel management--Case studies.

Hotels.

Hotel housekeeping--Case studies.

Hotel housekeeping.

Physical Description:

1 online resource.

Other Title:

Trouble in Hotel Paradise Housekeeping Department

Place of Publication:

London : International CHRIE, 2018.

Summary:

The case discusses the challenges that the housekeeping department (HK) at Hotel Paradise faced, as well as the interpersonal relationships among the team members. Bradley Spencer was hired to increase productivity, decrease costs and establish the four-star rating of the property. Bradley accepted the position with preconceived decisions and solutions, however, Bradley returned low morale and no change in productivity. Attendance at a Ritz-Carlton workshop with two of the controversial HK supervisors helped Bradley rethink and re-assess to involve the participation of all stakeholders. Implementation of the new processes and a change in the focus of the leaders provided the tools to make a difference in Hotel Paradise.

Notes:

Originally Published InClarke, J., Robinson, O., & Mayo, C. (2018). Trouble in Hotel Paradise housekeeping department: A case study. Journal of Hospitality & Tourism Cases, 7(1), 34–41.

Includes bibliographical references and index.

Description based on XML content.

ISBN:

1-5297-2066-4

9781529720662

OCLC:

1141345245