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Wheelchair friendliness versus compliance in the hospitality industry / Cynthia Mejia.
SAGE Business Cases 2020 Annual Collection Available online
SAGE Business Cases 2020 Annual Collection- Format:
- Book
- Author/Creator:
- Mejia, Cynthia, author.
- Series:
- SAGE Business Cases.
- SAGE Business Cases
- Language:
- English
- Subjects (All):
- People with disabilities--Travel--Case studies.
- People with disabilities.
- Barrier-free design--Case studies.
- Barrier-free design.
- Physical Description:
- 1 online resource : illustrations.
- Place of Publication:
- London : International CHRIE, 2019.
- Summary:
- Over the last three decades due to advocacy and research, numerous advances in wheelchair accessibility have positively impacted the hospitality industry. In the United States, the Americans with Disabilities Act (ADA) updated several accessibility laws beginning in 2008, which mandated a multitude of structural, design, and operational modifications to public hospitality and tourism-related spaces. While accessibility undergoes continuous improvement, there remains a wide range as to the degree of compliance among hospitality business owners and operators. This case study explores the differences between wheelchair "friendliness" versus "compliance" and the opportunities possible for the service-intensive hospitality industry. Also, students will encounter Self-Determination Theory (SDT) and the latest proposed definition of "disability", which invokes a paradigm shift focusing on the interaction between a person and his or her environment, as opposed to a perceived "impairment". Considering the large number of wheelchair travelers and their companions, in addition to the increasing number of wheelchair users age 65 and older in future years, it is incumbent upon the future leaders of the hospitality industry to meet and exceed the needs of this traveling population.
- Notes:
- Originally Published InMejia, C. (2019). Wheelchair friendliness versus compliance in the hospitality industry. Journal of Hospitality & Tourism Cases, 7(3), 19–26.
- Includes bibliographical references and index.
- Description based on XML content.
- ISBN:
- 1-5297-1824-4
- OCLC:
- 1141329081
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