Research handbook on public management and artificial intelligence / edited by Yannis Charalabidis (Professor of Digital Governance, Department of Information and Communication Systems Engineering, University of the Aegean, Greece), Rony Medaglia (Professor with special responsibilities in Digitalization and the UN Sustainable Development Goals, Department of Digitalization, Copenhagen Business School, Denmark) and Colin van Noordt (PhD Researcher, Ragnar Nurkse Department of Innovation and Governance, Tallinn TalTech, Estonia).

Format:

Book

Contributor:

Charalabidis, Yannis, editor.

Medaglia, Rony, editor.

van Noordt, Colin, editor.

Edward Elgar Publishing, publisher.

Series:

Elgar handbooks in public administration and management

Language:

English

Subjects (All):

Artificial intelligence.

Public administration.

Genre:

Electronic books.

Physical Description:

1 online resource (302 pages)

Place of Publication:

Cheltenham, UK : Edward Elgar Publishing, 2024.

Summary:

"This pioneering Research Handbook on Public Management and Artificial Intelligence provides a comprehensive overview of the potentials, challenges, and governance principles of AI in a public management context. Multidisciplinary in approach, it draws on a variety of jurisdictional perspectives and expertly analyses key topics relating to this socio-technical phenomenon. Showcasing contributions by a collection of eminent scholars from across the globe, this Research Handbook presents cutting-edge research on AI in public management. Organised into three parts corresponding with distinct foci of research, it explores the adoption and implementation of AI in public management settings, presents specific case studies and examples of AI in the public sector, and outlines future trends and directions in the evolution of AI adoption and use in public management. Based on empirical research from a global perspective, this Research Handbook will prove invaluable to practitioners, policymakers, and public managers both as users and co-creators of AI-enabled services. Researchers and academics in the fields of organisational innovation, public management, technology, public administration, and public policy will also find this to be an essential read"-- Provided by publisher.

Contents:

Contents: Foreword

Introduction to the research handbook on public management and artificial intelligence.Yannis Charalabidis, Rony Medaglia and Colin van Noordt

Part I: Adoption and implementation of AI in public management

1. Artificial intelligence algorithms and applications in the public sector: A systematic literature review based on the prisma approach / David Valle-Cruz J., Ramon Gil-Garcia and Rodrigo Sandoval-Almazan

2. A trifold research synthesis on ai-induced service automation / Matthias Döring and Lisa Hohensinn

3. AI in the public sector: Fundamental operational questions and how to address them / Muiris MacCarthaigh, Stanley Simoes and Deepak P.

4. Towards a systematic understanding on the challenges of public procurement of artificial intelligence in the public sector / Keegan McBride. Colin van Noordt, Gianluca Misuraca and Gerhard Hammerschmid

5. Enhancing citizen service management through ai-enabled systems - a proposed AI readiness framework for the public sector / Alvina Lee, Venky Shankararaman and Ouh Eng Lieh

6. Measuring user-centricity in ai-enabled European public services: A proposal for enabling maturity models / Francesco Niglia and Luca Tangi

Part II: Examples and case studies of AI in public management

7. Application of artificial intelligence by Poland's public administration / Bartosz Rzycki, David Duenas-Cid and Aleksandra Przegalińska

8. The effect of algorithmic tools on public value considerations in participatory processes: The case of regulations.gov / Sarah Giest, Alex Ingrams and Bram Klievink

9. Artificial intelligence and its regulation in representative institutions / Fotios Fitsilis and Patricia Gomes Rêgo de Almeida

10. Personalised public services powered by ai: The citizen digital twin approach / Aleksi Kopponen, Antti Hahto, Tero Villman, Petri Kettunen, Tommi Mikkonen and Matti Rossi

11. Enterprise data governance for artificial intelligence: Implications from algorithmic jobseeker profiling applications in government / Luis Felipe Luna-Reyes and Teresa M. Harrison

Part III: Forward-looking research on AI in public management

12. Taking stock and looking ahead - developing a science for policy research agenda on the use and uptake of AI in public sector organisations in the eu / Luca Tangi, Peter Ulrich, Sven Schade and Marina Manzoni

13. Analysis of driving public values of AI initiatives in government in Europe / Colin van Noordt, Gianluca Misuraca and Ines Mergel

14. Challenges and design principles for the evaluation of productive AI systems in the public sector / Per Rådberg Nagbøl, Oliver Krancher and Oliver Müller

15. Trustworthy public sector ai: Research progress and future agendas / Naomi Aoki, Melvin Tay and Masaru Yarime.

Notes:

Includes bibliographical references.

Description based on print record.

ISBN:

9781802207347 (e-book)

Access Restriction:

Restricted for use by site license.