The tourism and leisure experience : consumer and managerial perspectives / edited by Michael Morgan, Peter Lugosi and J.R. Brent Ritchie.

Format:

Book

Contributor:

Morgan, Michael, 1948-

Lugosi, Peter.

Ritchie, J. R. Brent.

Series:

Aspects of tourism.

Aspects of tourism

Language:

English

Subjects (All):

Tourism.

Tourism--Management.

Leisure recreation.

Physical Description:

1 online resource (259 p.)

Edition:

1st ed.

Place of Publication:

Bristol ; Buffalo : Channel View Publications, c2010.

Language Note:

English

Summary:

People do not buy products, or even services; they purchase the total experience that the product or service provides. Experience management is seen as the way to remain competitive in markets where globalisation and technology have turned products and services into commodities. This book draws together academic and practitioner insights into the consumer experience by combining the perspectives of the tourist consumer with that of experience managers, supported by examples from tourism, leisure, hospitality, sport and event contexts. With contributions from established and emerging international scholars, it is organised into three sections: understanding experiences, researching experiences and managing experiences. It aims to provide students, researchers and managers with a stimulating overview of the current research and managerial issues in the field and as well as a resource to guide their further reading.

Contents:

Front matter

Contents

Contributors

Preface

Introduction

Chapter 1. The Dimensions of the Tourist Experience

Chapter 2. Searching for Escape, Authenticity and Identity: Experiences of ‘Lifestyle Travelers’

Chapter 3. The Shaping of Tourist Experience: The Importance of Stories and Themes

Chapter 4. The Role and Meaning of Place in Cultural Festival Visitor Experiences

Chapter 5. Research Processes for Evaluating Quality Experiences: Reflections from the ‘Experiences’ Field(s)

Chapter 6. Researching Visual Culture: Approaches for the Understanding of Tourism and Leisure Experiences

Chapter 7. ‘Been There, Done That’: Embracing our Post-trip Experiential Recollections through the Social Construction and Subjective Consumption of Personal Narratives

Chapter 8. Capturing Sensory Experiences Through Semi-Structured Elicitation Questions

Chapter 9. Delivering Quality Experiences for Sustainable Tourism Development: Harnessing a Sense of Place in Monmouthshire

Chapter 10. Theatre in Restaurants: Constructing the Experience

Chapter 11. Tourism Memorabilia and the Tourism Experience

Chapter 12. The Experience Economy 10 Years On: Where Next for Experience Management?

Index

Notes:

Description based upon print version of record.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 07. Jul 2020)

Includes bibliographical references and index.

ISBN:

1-283-14741-6

9786613147417

1-84541-150-1

9781845411480

OCLC:

704294251