Information systems : what every business student needs to know / by Efrem G. Mallach.

Format:

Book

Author/Creator:

Mallach, Efrem, 1942- author.

Series:

Chapman & Hall/CRC textbooks in computing.

Chapman & Hall/CRC textbooks in computing

Language:

English

Subjects (All):

Management information systems.

Business--Data processing.

Business.

Business--Information technology.

Information technology--Management.

Information technology.

Physical Description:

1 online resource (391 pages).

Edition:

Second edition.

Place of Publication:

Boca Raton, FL : CRC Press LLC, [2020]

Summary:

Most information systems textbooks overwhelm business students with overly technical information they may not need in their careers. This textbook takes a new approach to the required information systems course for business majors. For each topic covered, the text highlights key "Take-Aways" that alert students to material they will need to remember during their careers. Sections titled "Where You Fit In" and "Why This Chapter Matters" explain how the topics being covered will impact students on the job. Review questions, discussion questions, and summaries are also included. This second edition is updated to include new technology, along with a new running case study. Key features: Single-mindedly for business students who are not technical specialists Doesnt try to prepare IS professionals; other courses will do that Stresses the enabling technologies and application areas that matter the most today Based on the authors real-world experience Up to date regarding technology and tomorrows business needs This is the book the authorand, more importantly, his studentswishes he had when he started teaching. Dr. Mallach holds degrees in engineering from Princeton and MIT, and in business from Boston University. He worked in the computer industry for two decades, as Director of Strategic Planning for a major computer firm and as co-founder/CEO of a computer marketing consulting firm. He taught information systems in the University of Massachusetts (Lowell and Dartmouth) business schools for 18 years, then at Rhode Island College following his retirement. He consults in industry and serves as Webmaster for his community, in between hiking and travel with his wife.

Contents:

Cover

Half Title

Series Page

Title Page

Copyright Page

Contents

Chapter 1 Why Information Systems Matter in Business-And to You

Chapter Outline

Why This Chapter Matters

Chapter Take-Aways

1.1 The Value of Information

Scenario 1

Possible Outcome A

Possible Outcome B

Scenario 2

Scenario 3

What This Means

1.2 Systems and Information Systems

1.3 What Is Information, Really?

Definitions

How These Work

Information Quality

Correctness

Accuracy

Precision

Timeliness

Consistency

Conformity to Needs and Expectations

Completeness

Cost

In a Nutshell

1.4 Legal and Ethical Information Use

Using a Computer, or Information, as a Tool to Commit a Crime

Using a Computer, or Information, as the Object of a Crime

Using Information Unethically

Key Point Recap

Key Terms

Review Questions

Discussion Questions

Khoury Candy Distributors, Inc.

Khoury Candy Distributors Background

KCD Today

KCD's Information Systems

KCD People

Questions

Case 1: Trusting a Spreadsheet

Case 2: Lynn McCallum, MD

Bibliography

Chapter 2 The Role of Information Systems in Business

2.1 A Perspective on Information Systems

2.2 Competitive Strategies

2.3 The Five Basic Competitive Forces

Rivalry among Existing Competitors

The Impact of the Internet and the Web on Rivalry among Existing Competitors

Bargaining Power of Customers

The Impact of the Internet and the Web on the Bargaining Power of Customers

Bargaining Power of Suppliers

The Impact of the Internet and the Web on the Bargaining Power of Suppliers

Threat of New Entrants.

The Impact of the Internet and the Web on the Threat of New Entrants

Threat of Substitute Products or Services

The Impact of the Internet and the Web on the Threat of Substitute Products and Services

2.4 The Value Chain

Khoury Candy Distributors: Strategy, Value Chain, Competitive Advantage

Case 1: Using Social Media to Compete

Case 2: Pharmacy Processes and Faxing

Chapter 3 Information Systems Hardware

3.1 Computer Structure

3.2 Switches: The Basic Hardware Building Blocks

3.3 Computer System Components

Central Processor

Hardware Evolution

Processor Clock Speed

Multiple Cores, Multiple Threads

Specialized Processors

Primary Storage

Secondary Storage

Rotating Magnetic Disks

Optical Disks

Solid-State Storage

Magnetic Tape Storage

Enterprise Storage Subsystems

Cloud Storage

Input Devices

Output Devices

Displays (Monitors)

Printers

Other

3.4 Computer Categories

Khoury Candy Distributors Hardware

Case 1: The Green Grid Measures Energy Efficiency

Case 2: Meltin'Pot Deploys Blade Servers

Chapter 4 Information Systems Software

4.1 Software Concepts

Writing Software

Open-Source Software

4.2 System Software

Operating System

Defining the User Interface

Managing Shared Resources

Providing Shared Services

Other System Software

4.3 Application Software

Horizontal versus Vertical Applications

Off-the-Shelf versus Custom Applications.

Open-Source Applications

4.4 Embedded Software

4.5 Trends in Computing

Virtualization

Client/Server Computing

Cloud Computing

Artificial Intelligence

4.6 Software Licensing

Khoury Candy Distributors Software

Case 1: Security through Open Source

Case 2: Rescuing Food

Chapter 5 Data, Databases, and Database Management

5.1 The Database Concept

5.2 Operational Databases

Relational Database Concepts

An Example: MyVid Video Site

Flat Files

Normalization

Entity-Relationship Diagramming

Distributed Databases

5.3 Databases for Decision Making

Dimensional Databases

"Big Data"

Hadoop

5.4 Database Management Software

5.5 Database Security

Khoury Candy Distributors Databases

Case 1: Netflix Moves to Cassandra

Case 2: Homeless in Los Angeles

Chapter 6 Information Networks

6.1 Communication Links and Networks

6.2 Communication Links and Devices

Physical Communication Links

Wireless Communication Links

One-Way or Two-Way?

6.3 Local Area Networks

Wired LANs

Wi-Fi

Wi-Fi Privacy and Security

Other Wireless LANs

Bluetooth

Radio Frequency ID

Near Field Communication

ZigBee

Personal Area Networks

6.4 Wide Area Networks and the Internet

Packet Switching

Alternative Switching Methods

6.5 Internet Applications

The World Wide Web

Web 1.0

Web 2.0

Streaming

Internet Telephony

Streaming Video

Teleconferencing.

Net Neutrality

The Internet of Things

Other Internet Applications

Email

File Transfer

6.6 Network Security

Human Aspects of Network Security

Phishing

Stolen Email Address Lists

Ransomware

Pharming

Identity Theft

Privacy

Security and the Internet of Things

A Totally Secure System?

Khoury Candy Distributors Networks

Case 1: Connecting Remotest Michigan

Case 2: Helping Mothers Have Healthy Babies in Ghana

Chapter 7 Integrating the Organization

7.1 Ancient History: Information Silos

7.2 Functional Information Systems

Accounting

Finance

Sales

Marketing

Human Resources

Purchasing

Production

Research and Development

7.3 Transaction Processing

Data Validation

Batch versus Online Transaction Processing

7.4 Enterprise Resource Planning Systems

Enterprise Resource Planning (ERP) Software

Business Processes

Approaches to Using ERP

Benefits of ERP

Concerns with ERP

Business Process Re-Engineering

7.5 Enterprise Application Integration (EAI)

ERP or EAI?

7.6 Intranets

Intranets and the Internet of Things

7.7 Integrating Society

Khoury Candy Distributors Chooses an ERP System

Case 1: City of Edinburgh Modernizes

Case 2: Serenic Accounting Software

Chapter 8 Connecting with Customers and Suppliers

8.1 E-Business and E-Commerce

Categories of E-Commerce and E-Business

Business-to-Consumer

Business-to-Business.

Consumer-to-Consumer

Government-to-Consumer

Government-to-Business

Finding an E-Commerce Site

Portals

Auctions

Reverse Auctions

Exchanges

Getting into E-Commerce

Mobile Commerce (M-Commerce)

Mobile Payments

E-Commerce Issues

Getting the Word Out

Disintermediation

Channel Conflict

Fulfillment

Taxation

8.2 Customer Relationship Management

Operational CRM

Level 1: Contact Management

Level 2: Sales Management

Level 3: Opportunity Management

Regaining the Personal Touch via Operational CRM

Analytical CRM

The RFM Method

Customer Data Strategies

8.3 Connecting through Social Networks

8.4 Supply Chain Management

Electronic Ordering

Providing Insight

SCM Dashboard

Automatic Replenishment

Supply Chain Control Tower

The Bullwhip Effect

8.5 Extranets

Khoury Candy Distributors Customer Segmentation

Case 1: AliMed EDI

Case 2: The Risky Supply Chain

References

Chapter 9 Making Better Decisions

9.1 Decision-Making Concepts

The Decision-Making System

Decision Phases

Decision Structure

Decision Scope

Strategic Decisions

Tactical (Managerial Control) Decisions

Operational Decisions

Relationship among Decisions of Different Scope

Putting the Concepts Together

9.2 Model-Driven Decisions

Simulation Studies

Simulation Example

The Simulation Process

9.3 Data-Driven Decisions

OLAP

Data Mining

Predictive Analytics

9.4 Group Decisions

Group Support Software for the Decision-Making Process

Group Support Software for Group Communication

Concerns with Group Decision Making

9.5 Dashboards.

Key Point Recap.

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

OCLC-licensed vendor bibliographic record.

ISBN:

0-429-59237-X

0-429-06101-3

0-429-59043-1

9780429061011

OCLC:

1139942805