Quality management : a project management perspective / Helgi Thor Ingason.

Format:

Book

Author/Creator:

Helgi Þór Ingason, author.

Language:

English

Subjects (All):

Total quality management.

Physical Description:

1 online resource (xv, 184 pages)

Edition:

1 Edition.

Place of Publication:

New York : Routledge, 2020.

Summary:

"The implementation of quality management is a project and evolves as a result of how projects are planned, executed and closed. This book explores quality management from a project management perspective, based on the authors long experience of teaching and practicing, including the implementation and operation of quality management systems within various types of organisations. The author explores the origins of quality management as a discipline, it's appearance in the present form and how quality management can be implemented and applied in all kinds of organisations to achieve stability and better results. The basic principles of quality management and the ISO9001 quality management standard are discussed and explained from a broad perspective, with illustrative examples from different types of organisations. Quality Management offers a global, accessible guide for undergraduate and postgraduate university students. Written clearly and with illustrative examples, it will also appeal to all those interested in project management and wishing to expand their knowledge base"-- Provided by publisher.

Contents:

Cover

Half Title

Title Page

Copyright Page

Dedication

Table of Contents

List of figures

Preface

1. The concept of quality and other basic concepts

Introduction

The concept of quality

Expectations

Product categories

The value chain

Quality assurance

Quality cost

The structure of this book and its relation to other books in this series

Challenge to implement the ideology of the ISO9001 standard in a school: an interview with the headmaster of a high school

Reflection points

Bibliography

2. Roots and evolution of quality management

Roots of the field

Evolution of quality management

The gurus and their contribution

Defining quality management

The QMS has made us one group: an interview with the employees of a small engineering consultancy

3. Quality management systems

QMSs

Categories of quality systems

The main purpose of quality systems

The subject of quality systems

Structure of quality systems

The choice of auditors is a key issue: an interview with the quality manager of a subsidiary of the Marti group

International civil aviation organisation requirement: an interview with the quality manager of the Icelandic Meteorological Off

4. The ISO9001 management standard

The history and ideology of ISO9001

The structure of ISO9001

Overview, leadership and planning

Resources, capability, awareness, communication and documented information

Value-adding activities

Assessing performance and continuous improvements

Benefits of operating a QMS according to ISO9001

Focus groups: an interview with employees of FSR

5. Other relevant standards and references

Introduction.

The ISO14001 standard

The ISO45001 standard

The relationship between the standards

The EFQM excellence model

Stepwise implementation of a QMS: an interview with employees of a mechanical contracting company

6. Implementing a quality management system

The implementation of a QMS as a project

Decision

Top management

Governance structure

Status assessment and organisational culture

Strategic thinking

Planning

Development and implementation of the QMS

Internal audits and certification

Positive impact of keeping the people informed about the situation: an interview with the quality manager of Iceland Post

The largest challenge is understanding the real purpose of the QMS: an interview with the quality manager of a large printing house

7. Information and processes

Management of information

Main processes

Procedures and processes

Criteria for successful implementation

A process perspective: an interview with the CEO of an IT company

The QMS is about the preparation and execution of projects: an interview with employees of Verkís

8. Operation of quality management systems

Measurement: precondition for control

Quality control

Continuous improvement

Audits

Certification

Measurement demonstrates success: interview with the quality manager of a public utilities company

9. Further development of quality management systems

Lean management and visual management

Six Sigma

Further development of a QMS based on ISO9004

Integrated management systems.

Building an integrated management system: an interview with the founder and chairman of an information technology company

Note

Epilogue

Index.

Notes:

Includes index.

Description based on print version record.

ISBN:

1-00-300313-3

1-000-03344-9

1-003-00313-3

9781003003137

OCLC:

1124796982