The healthcare innovator's workbook : making lean design in healthcare happen / By Adam M. Ward.

Format:

Book

Author/Creator:

Ward, Adam (Adam Michael)

Language:

English

Subjects (All):

Health services administration.

Physical Description:

1 online resource (113 pages)

Edition:

1st ed.

Place of Publication:

New York, NY : Routledge/Productivity Press, 2020.

Biography/History:

Adam Ward is the Innovation leader for Simpler, an IBM Company. He started his career as a mechanical engineer designing cars for Honda R & D, Americas. GE Healthcare hired him away to apply his product development experience to their $8B Diagnostic Imaging division. After several years and award-winning projects as an internal consultant, he joined Simpler, the world's largest Lean transformation company to lead the Simpler Design Practice. In the ten years Adam has been consulting, he has been exposed to multiple industries but has become passionate about healthcare transformation. His deep subject matter expertise in new product and service development, comfort level with senior executives, understanding of organizational transformation issues and knowledge of the industry uniquely positions him as an authority on innovation in healthcare.

Summary:

This book gives the reader an inside look at creating a new healthcare service using practical examples and scenarios one would face if doing it themselves. This workbook is a follow-up to the recently published, Lean Design in Healthcare and offers a tactical version of the principles provided in the book. It parses the dialogue out into detailed reasons for the Lean Design in Healthcare's position and principles. This workbook contains examples and many exercises for the reader to complete to begin their own innovation journey. Lean Design in Healthcare chronicles the journey of a fictitious healthcare delivery organization using the Simpler Design System principles based on Lean methodologies. While the characters and actual story is fictitious, it is based on the journey many healthcare systems and clients have taken, the issues they have faced, and the successes and failures they've had. This workbook takes the initial story further and includes leadership quotes and best practices to support the dialogue introduced in the first book. Exercises will be custom designed to match the story flow and provides practical information that readers can immediately apply in their work. Each chapter will start with an introduction and contain 10 exercises per chapter. Tools include those gleaned from actual application of Lean Product Development, Agile, Design for Six Sigma, and Design Thinking Principles.

Contents:

Cover

Endorsements

Half Title

Title Page

Copyright Page

Contents

Foreword

Author

Introduction

1. Players

Services

Exercise: Identifying and Securing Critical Enablers

Stakeholder Analysis

Rally Cry

Rally Cry Evolution

Vision Casting

Celebration Dinner

2. Basics

Terminology

Definition

Special Lean Section

Team

The Leader

Innovators

Provider

Other Roles

Space

Innovation Space

Operating Mechanisms

Master Schedule

Team Meetings

Work Wall

Three Bins

The Harvey Ball

Sticky Note Basics

3. Basic Tools

Team Communication

Meeting Notes

Patient Focus

Distillation

Queue

Funnel Exercise

Project Choice Simulation

Methodologies

Pugh

Analytical Hierarchy Process

Failure Modes and Effects Analysis

4. RED Framework

Fact Collection

Pattern Recognition

Solution Awareness

Evolution of the Crazy

Research

Exploration

Feature Identification and Performance

Possible Subsegment

QFD

Feature Creation and Testing

Delivery

5. Reflection

Mom Friendly

Design Thinking

Pet Projects

Where Organizations Win or Fail

Leadership Support

Operations

Coaching

Technology

Challenge

Conclusion

Index.

Notes:

Includes index.

Description based on print version record.

ISBN:

0-429-53538-4

0-429-52191-X

0-429-25974-3

9780429259746

OCLC:

1127385577