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The ASQ certified quality engineer handbook / edited by Scott A. Laman.
- Format:
- Book
- Language:
- English
- Subjects (All):
- Production management--Quality control--Handbooks, manuals, etc.
- Production management.
- Reliability (Engineering)--Handbooks, manuals, etc.
- Reliability (Engineering).
- Physical Description:
- 1 online resource (715 pages)
- Edition:
- Fifth edition.
- Place of Publication:
- Milwaukee, Wisconsin : ASQ Excellence, [2022]
- Summary:
- The ASQ Certified Quality Engineer Handbook, Fifth Edition, covers a wide range of topics in the quality engineering field and is organized to align with the 2022 ASQ Certified Quality Engineer (CQE) Body of Knowledge (BoK). This handbook is essential for candidates preparing for the ASQ CQE examination. For working engineers, it is a convenient and thorough guide to the profession.In addition to providing detailed explanations of each section of the 2022 CQE BoK, this current edition includes:* An explanation of cost-benefit analysis (CBA) and the RACI matrix; critical to quality as a design input; hazard analysis and FMEA; overall equipment effectiveness (OEE); 5 Whys analysis; data automation and database integration; and assessing risk in audit planning and implementation* New chapter on risk management* Appendices and a Glossary of Terms for reference purposesContent in this fifth edition has been restructured to provide tools and concepts that match the 2022 CQE BoK, as well as improved textbook and journal article references throughout the entire book. This handbook also provides case studies that give readers a broader context for real-life scenarios and applications.
- Contents:
- Cover
- Title page
- CIP data
- Table of Contents
- List of Figures
- List of Tables
- Preface
- Acknowledgments
- List of Acronyms
- Certified Quality Engineer (CQE) Body of Knowledge
- Chapter 1 Management and Leadership
- Quality Philosophies and Foundations
- What Is Quality?
- History of Quality
- Continuous Improvement Tools
- The Quality Management System (QMS)
- Strategic Planning
- Deployment Techniques
- Quality Information System (QIS)
- ASQ Code of Ethics for Professional Conduct
- Code of Ethics
- Ethical Dilemmas
- Leadership Principles and Techniques
- Developing, Building, and Organizing Teams
- Leading Quality Initiatives
- Facilitation Principles and Techniques
- Facilitator Roles and Responsibilities
- Facilitation Tools
- Communication Skills
- Customer Relations
- Customer Needs and Wants
- Customer Value Analysis
- Customer-driven Quality
- Supplier Management
- Techniques
- Improvement
- Risk
- Barriers to Quality Improvement
- Chapter 2 The Quality System
- Elements of the Quality System
- Basic Elements
- Design
- Documentation of the Quality System
- Document Components
- Document Control
- Quality Standards and Other Guidelines
- The ISO 9000 Family
- Other Quality Standards
- Malcolm Baldrige National Quality Award
- Quality Audits
- Types of Audits
- Roles and Responsibilities in Audits
- Audit Planning and Implementation
- Audit Reporting and Follow-up
- Cost of Quality (COQ)
- The Economics of Quality
- Goal of a Quality Cost System
- Management of Quality Costs
- Quality Cost Categories
- Quality Cost Implementation
- Quality Cost Collection
- Quality Cost Summary and Analysis
- Quality Cost Reporting
- Using Quality Costs
- Quality Cost Principles and Lessons
- Quality Training
- Chapter 3 Product, Process, and Service Design.
- Classification of Quality Characteristics
- Design Inputs, Techniques, and Review
- Inputs
- Quality Function Deployment
- Review
- Technical Drawings and Specifications
- Geometric Dimensioning and Tolerancing (GD&
- T)
- Positional Tolerances
- Verification and Validation
- Reliability and Maintainability
- Predictive and Preventive Maintenance Tools
- Reliability and Maintainability Indices
- Reliability Models
- Reliability/Safety/Hazard Assessment Tools
- Chapter 4 Product and Process Control
- Methods
- Material Control
- Material Identification, Status, and Traceability
- Material Segregation
- Material Classification
- Material Review Board (MRB)
- Acceptance Sampling
- Sampling Concepts
- Sampling Standards and Plans
- Sample Integrity
- Measurement and Test
- Measurement Tools
- Destructive and Nondestructive Tests
- Metrology
- Standards of Measurement
- Uncertainty in Metrology
- Traceability
- Calibration
- Measurement System Analysis (MSA)
- Terms and Definitions
- Gage Repeatability and Reproducibility
- Additional Considerations for Measurement Systems
- Chapter 5 Continuous Improvement
- Quality Control Tools
- Flowcharts
- Pareto Charts
- Cause and Effect Diagrams
- Control Charts
- Check Sheets
- Scatter Diagrams
- Histograms
- Quality Management and Planning Tools
- Affinity Diagrams and Force Field Analysis
- Tree Diagrams
- Process Decision Program Charts
- Matrix Diagrams
- Interrelationship Digraphs
- Prioritization Matrices
- Activity Network Diagrams
- Process Maps and SIPOC Diagrams
- Process Value Chain Diagrams
- Benchmarking
- Continuous Improvement Methodologies
- Total Quality Management
- Kaizen
- Plan-Do-Check-Act (PDCA)
- Six Sigma
- Lean Tools
- 5S
- Value Stream Mapping
- Kanban
- Visual Control
- 8 Wastes
- Standardized Work.
- Takt Time
- Single Minute Exchange of Die (SMED)
- Overall Equipment Effectiveness (OEE)
- Poka-Yoke
- Total Productive Maintenance
- Corrective Action
- Problem Identification
- Failure and Root Cause Analysis
- 5-Why Analysis
- Problem Correction
- Recurrence Control
- Verification of Effectiveness
- Preventive Action
- Error Proofing
- Robust Design
- Chapter 6 Quantitative Methods and Tools
- Collecting and Summarizing Data
- Types of Data
- Measurement Scales
- Data Collection Methods
- Data Accuracy and Integrity
- Data Visualization Techniques
- Descriptive Statistics
- Graphical Methods for Depicting Distributions
- Quantitative Concepts
- Terminology
- Drawing Statistical Conclusions
- Probability Terms and Concepts
- Probability Distributions
- Theoretical Probability Functions
- General Form of Expected Value and Variance
- Continuous Distributions
- Discrete Distributions
- Central Limit Theorem
- Sampling Distributions
- Statistical Decision-Making
- Point Estimates
- Confidence Intervals
- Hypothesis Testing
- The p-Value Approach to Hypothesis Testing
- Analysis of Variance (ANOVA)
- Goodness-of-fit Tests
- Contingency Tables
- Relationships Between Variables
- Simple Linear Correlation
- Linear Regression
- Time Series Analysis
- Statistical Process Control (SPC)
- Objectives and Benefits
- Common and Special Causes of Variation
- Selection of Variable
- Rational Subgrouping
- Control Chart Analysis
- Short-Run Statistical Process Control
- Process and Performance Capability
- Process Capability Studies
- Process Performance Versus Specifications
- Process Capability Indices
- Process Performance Indices
- Design and Analysis of Experiments
- Planning and Organizing Experiments
- Design Principles
- Full-Factorial Experiments.
- Two-Level Fractional Factorial Experiments
- Chapter 7 Risk Management
- Risk Fundamentals
- Risk Hierarchy
- The Process Approach
- ISO 9001 and Risk Management
- Risk and Opportunity in ISO 9001
- Risk Management Process
- Risk Planning and Assessment
- Risk Management Plan
- Risk Assessment
- Risk Treatment, Control, and Monitoring
- Identification and Documentation
- Risk Management System Evaluation
- Risk Treatment Strategies
- Risk Monitoring
- Mitigation Planning
- Appendix A Control Limit Formulas
- Appendix B Constants for Control Charts
- Appendix C Statistical Tolerance Factors for at Least 99% of the Population
- Appendix D Standard Normal Distribution for Selected Z-Values
- Appendix E Areas under Standard Normal Distribution to the Left of Z-Values
- Appendix F F Distribution F0.10
- Appendix G F Distribution F0.05
- Appendix H F Distribution F0.01
- Appendix I Binomial Distribution
- Appendix J Chi-Square Distribution
- Appendix K Exponential Distribution
- Appendix L Poisson Distribution
- Appendix M Median Ranks
- Appendix N Normal Scores
- Appendix O Values of t Distribution
- Glossary
- References
- Index.
- Notes:
- Includes bibliographical references (pages [631]-641) and index.
- Description based on publisher supplied metadata and other sources.
- Description based on print version record.
- Other Format:
- Print version: Laman, Scott A. The ASQ Certified Quality Engineer Handbook
- ISBN:
- 9781636940274
- OCLC:
- 1356008746
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