Human Error Reduction in Manufacturing / Jose Rodriguez-Perez.

Format:

Book

Author/Creator:

Rodríguez Pérez, José, 1961- author.

Language:

English

Subjects (All):

Accidents--Prevention.

Accidents.

Physical Description:

1 online resource (271 pages)

Edition:

Second edition.

Place of Publication:

Milwaukee, WI : Quality Press, [2023]

Summary:

For many years, we considered human errors or mistakes as the cause of mishaps or problems. In the manufacturing industries, human error, under whatever label (procedures not followed, lack of attention, or simply error), was the conclusion of any quality problem investigation. The way we look at the human side of problems has evolved during the past few decades. Now we see human errors as the symptoms of deeper causes. In other words, human errors are consequences, not causes. The basic objective of this book is to provide readers with useful information on theories, methods, and specific techniques that can be applied to control human failure. It is a book of ideas, concepts, and examples from the manufacturing sector. It presents a comprehensive overview of the subject, focusing on the practical application of the subject, specifically on the human side of quality and manufacturing errors. In other words, the primary focus of this book is human failure, including its identification, its causes, and how it can be reasonably controlled or prevented in the manufacturing industry setting. In addition to including a detailed discussion of human error (the inadvertent or involuntary component of human failure), a chapter is devoted to analysis and discussion related to voluntary (intentional) noncompliance. Written in a direct style, using simple industry language with abundant applied examples and practical references, this book's insights on human failure reduction will improve individual, organizational, and social well-being.

Contents:

Cover

Title page

Copyright

Table of Contents

List of Figures and Tables

Preface

Acknowledgments

List of Acronyms

1_About Human Error

INTRODUCTION AND

HUMAN ERROR AND SAFETY: THE

HUMAN RELIABILITY

WHY DO PEOPLE ERR?

WHY DON'T THEY

HUMAN FACTORS AND THE

2_Psychology and

HUMAN ERRORS AND

CLASSIFICATION OF HUMAN FAILURES

HUMAN FACTORS CATEGORIES:

SKILL-BASED ERRORS: RECOGNITION,

MISTAKES: RULE-BASED AND

NORMALCY AND IMPAIRMENT

ERRORS AND

3_Intentional Noncompliance

WHY DO PEOPLE VIOLATE RULES?

SABOTAGE

ACTIONS TO REDUCE

4_Human Factors

BEHAVIOR-BASED COMPLIANCE

MANAGEMENT OF HUMAN FACTORS

PEOPLE ENGAGEMENT

WORKPLACE INVOLVEMENT:

ADEQUATE SUPERVISION

TASK DESIGN

PROCEDURES AND FORMS

TRAINING, COMPETENCE,

FACILITIES AND EQUIPMENT DESIGN

EXAMPLES OF HUMAN FACTORS IN

5_How Organizations Deal

PERSONAL ACCOUNTABILITY

6_Investigating Human Errors

THE INVESTIGATION FRAMEWORK

A DIAGNOSTIC TOOL

7_Root Causes Related to Human Performance

ROOT CAUSES AND

8_Risk Assessment of Human Errors

IS PREVENTION POSSIBLE?

RISK MANAGEMENT TOOLS

HUMAN RELIABILITY ANALYSIS (HRA)

QUANTITATIVE AND

THERP

9_How to Reduce the Probability of Human Error

HIERARCHY OF ACTIONS

THE CHECKLIST MANIFESTO:

MISTAKE-PROOFING

EXAMPLES OF EFFECTIVE ACTIONS

10_Selected Topics

HUMAN ERRORS AND RETRAINING

WORKING FROM MEMORY

MULTITASKING AND HUMAN ERRORS

GOOD DOCUMENTATION PRACTICES:

11_Final Thoughts

Endnotes

Bibliography

Index.

Notes:

Includes bibliographical references and index.

Description based on print version record.

Other Format:

Print version: Rodriguez-Perez, Jose (Pepe) Human Error Reduction in Manufacturing

ISBN:

1-5231-5595-7

1-63694-091-9

1-63694-090-0