Communication skills : stepladders to success for the professional / Richard Ellis.

Format:

Book

Author/Creator:

Ellis, Richard.

Language:

English

Subjects (All):

Communication in management.

Interpersonal communication.

Physical Description:

1 online resource (210 p.)

Edition:

2nd ed.

Place of Publication:

Bristol, UK. ; Chicago, Ill. : Intellect Books : University of Chicago Press, 2009.

Language Note:

English

Summary:

Essential reading for young professionals on the first rung of their career ladders, this second edition is an up-to-date and invaluable guide to improved communication skills, designed to develop the ambitious individual's prospects in their chosen profession. Tackling a broad range of different communication skills in careful detail, the book also contains guidance for the ongoing development of these skills, and is useful for professionals at every level of competence in communicating. Ellis promotes reflection and participation through exercises, encouraging not just passive reading, but a

Contents:

Front Cover; Preliminary Pages; Contents; Acknowledgements; 1 Introduction to New Edition; 2 Skills Development; 3 Interpersonal Skills; 4 Before You Start Communicating: Your Audience; 5 Listening and Interviewing; 6 Being Interviewed; 7 That Favourite - The Telephone; 8 Assertiveness, Styles of Communication and Managing Conflict; 9 Negotiation; 10 Communication in Groups; 11 Communicating In and Out of the Chair; 12 Communicating on your Feet: Presenting Yourself to Others; 13 Communication via the Keyboard: The Ingredients of Effective Writing; 14 The Process of Writing

15 Specific Types of Writing16 Creativity in your Communication; 17 Keeping up the Progress; General Reading on Communications; Back Cover

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

1-84150-298-7

OCLC:

373813788