Innovation orientation in business services : scope, scale and measurement / Krzysztof Borodako (associate professor, Institute of Management, Cracow University of Economics, Poland), Jadwiga Berbeka (associate professor, Institute of Management, Cracow University of Economics, Poland), Michał Rudnicki (assistant professor, Institute of Management, Cracow University of Economics, Poland).

Format:

Book

Author/Creator:

Borodako, Krzysztof, author.

Berbeka, Jadwiga, author.

Rudnicki, Michal, author.

Contributor:

Edward Elgar Publishing, publisher.

Series:

Services, economy, and innovation.

Services, economy and innovation

Language:

English

Subjects (All):

Organizational change.

Service industries--Technological innovations.

Service industries.

Strategic planning.

Knowledge management.

Physical Description:

1 online resource (xi, 212 pages) : illustrations.

Place of Publication:

Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, [2021]

Summary:

"This timely book proposes a new perspective on building innovation in companies providing business services. Implementing an innovation orientation paradigm based on six pillars--strategy, organisational culture, human resources, structure and process, marketing, and technology--it sets out a framework for achieving innovation through knowledge management. Offering practical suggestions for knowledge management, the book proposes a measurement tool of innovation orientation, highlighting the key challenges faced by companies providing business services and how a new, innovation-oriented paradigm can meet these challenges. Chapters provide a comprehensive analysis of service companies, illustrating a methodology by which these companies can gain a competitive advantage."-- Provided by publisher.

Contents:

Preface

1. The nature of business services

2. Orientation of business service enterprises : theoretical and terminological issues

3. Strategic dimension in innovation orientation

4. Dimension of organisational culture in innovation orientation

5. The human resources dimension in innovation orientation

6. Structural and process dimension in innovation orientation

7. Marketing dimension in innovation orientation

8. Technological dimension in innovation orientation

9. Performance and innovation orientation measurement framework of business services research.

Notes:

Includes bibliographical references (pages 160-204) and index.

Description based on print version record.

Other Format:

Print version: Borodako, Krzysztof. Innovation orientation in business services.

ISBN:

1-83910-955-6

OCLC:

1249471612