English for communications / María Zabala Peña, Beatriz Papaseit Fernández.

Format:

Book

Author/Creator:

María Zabala Peña

Contributor:

Papaseit Fernández, Beatriz.

Language:

English

Subjects (All):

English language--Study and teaching.

English language.

Interpersonal communication.

Inglés.

Enseñanza.

Local Subjects:

Inglés.

Enseñanza.

Genre:

Libros electrónicos.

Physical Description:

1 online resource (154 p.)

Place of Publication:

Madrid : Macmillan Iberia, S.A., 2012.

Language Note:

English

Contents:

English for Communications; Página Legal ; Desarrollo; Unidad 1 Types of Companies; 1. Organisational Models; 2. Departments and Functional Areas; 3. Organisational Charts; Unidad 2 Corporate Communication and Information Processes; 1. Communication, Information and Performance; 2. The Basic Elements of Communication; 2.1 The Seven Elements of Communication; 3. Types of Communication; 4. Communication Barriers; 4.1 Mental and Physical Barriers; 4.2 Semantic Barriers; 4.3 Personal Perception Barriers; 5. Human and Workplace Relations; 6. External Communications telephones.

6.1 External Mass Communications6.2 External Personal Communications; Unidad 3 Oral Communication; 1. Oral Communication; 1.1 Oral and Verbal Communication; 1.2 Voice Modulation; 2. The Oral Communication Process; 2.1 Stages in the Oral Communication Process; 2.2 Communication Barriers; 2.3 How to Avoid Problems in the Communication Process; 3. Workplace Conversations; 3.1 Small Talk; 3.2 Business Conversation; 4. Speaking in Public; 5. Types of Information Exchanges; 6. Receiving Visitors; 6.1 Personal Image; Unidad 4 Communication Skills on the Phone; 1. Telephone Communication

1.1 Principles of Telephone Communication1.2 Phone Etiquette; 1.3 Handling Incoming Calls; 1.4 Making Phone Calls; 1.5 Voice Mail; 2. Telephone Networks; 3. Telephone Switches; 4. Telephone Directories and Emergency Services; 5. Videoconferencing; 6. Instant Messaging; Unidad 5 Written Business Communication; 1. The Seven Cs of Written Communication; 2. Proofreading; 3. Abbreviations in Business Letters; Unidad 6 Written Business Documents; 1. Business Letters; 1.1 Letters or E-mails?; 1.2 The Layout of a Business Letter

1.3 The Contents of a Letter: Greetings and Complementary Closes terms Mrs, prono unced /'m s s/ a marr Miss, pronounced /m s/, for a single lady unless they used it themselves in their correspondence.Unidad 7 Social Networks; 1. Social Networks; 2. Web 2.0 and Web 3.0; 3. Important Social Networks without Speci. c Subject Matter You may start up a; 3.1 Characteristics of the Most Common General Social Networks; 4. Specialised Social Networks; Unidad 8 Mail Management; 1. Handling Incoming Mail; 2. Handling Outgoing Mail; 2.1 Folding Letters and Placing them Inside the Envelope

2.2 Date Stamping and Registering Outgoing Mail To seal (reg.) T ..!! e f g h i b c d3. Handling Mail through Computer Technology; Unidad 9 Of. ce Filing Systems; 1. Paper Files; 1.1 Equipment for Storing Paper Files; 2. Organisation of Paper Files; 2.1 Alphabetical Order; 2.2 Numerical Order; 2.3 Alphanumeric Order; 2.4 Geographical Order; 2.5 Subject Order; 2.6 Chronological Order; 3. Filing Systems: Concept, Objectives and Criteria; 4. How to Store Paper Files; 5. Criteria for an Ef. cient Filing System at the Workplace; 5.1 How Autonomous Should the Access to your Paper Files Be?

5.2 How Often Do Employees Need Access to the Files?

Notes:

Description based upon print version of record.

Description based on online resource; title from PDF title page (ebrary, viewed February 28, 2014).

ISBN:

84-15836-70-8

OCLC:

900686855