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Rockstar service, rockstar profits : increase your revenues, grow your business and create raving fan customers for life / David Brownlee.
- Format:
- Book
- Author/Creator:
- Brownlee, David Bruce, author.
- Language:
- English
- Subjects (All):
- Customer services--Management.
- Customer services.
- Customer relations--Management.
- Customer relations.
- Physical Description:
- 1 online resource (xvii, 202 pages)
- Edition:
- 1st ed.
- Other Title:
- Rock star service, rock star profits
- Place of Publication:
- New York : MJ, [2019]
- Summary:
- * Teaches how to build rapport in 60 seconds or less * Inspires teams to deliver world-class customer service with every customer, every time * Helps create a customized customer service strategy that readers can implement immediately and get results * Presents a new way of looking at customers and how they must be treated to increase revenues * Shows readers how to uncover the only three things customers need from them * Reveals how to create an endless stream of referrals, get 5-star online reviews, and convert upset customers into life-long loyal customers
- Contents:
- Intro
- Title
- Copyright
- Dedication
- Table of Contents
- Acknowledgements
- Foreword
- Preface
- Introduction
- Chapter 1: Get Honest
- Chapter 2: Get Leverage
- Chapter 3: Psychology in Customer Service
- Chapter 4: Master Understanding
- Chapter 5: Response &
- Responsibility
- Chapter 6: Empathy in Customer Service
- Chapter 7: Clarify, Clarify, Clarify
- Chapter 8: Solutions in Customer Service
- Call to Action
- About the Author.
- Notes:
- Description based on print version record.
- ISBN:
- 9781642792232
- 1642792233
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