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The Service State Rhetoric, Reality and Promise / Patrice Dutil ... [et al.].
- Format:
- Book
- Series:
- Governance series (Ottawa, Ont.), 1487-3052 ; 25.
- Governance series, 1487-3052 ; 25
- Language:
- English
- Subjects (All):
- Consumer satisfaction.
- Genre:
- Electronic books.
- Physical Description:
- 1 online resource (211 p.)
- Manufacture:
- Baltimore, Md. : Project MUSE, 2012
- Place of Publication:
- Ottawa : University of Ottawa Press, 2010
- Language Note:
- English
- Summary:
- In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?
- Contents:
- Service transformation in a citizen-centric world
- Serving whom : customers, clients or citizens?
- Are we satified and is that the point?
- Can we create a service culture?
- Can we meet the governance challenge?
- Can we work across jurisdictional boundaries?
- Will Web 2.0 change everything?
- Conclusion : Now the real work begins ...
- Notes:
- Includes bibliographical references and index.
- Description based on print version record.
- ISBN:
- 1-280-69090-9
- 9786613667847
- 0-7766-1916-0
- OCLC:
- 759157147
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