Humanizing health care : creating cultures of compassion with nonviolent communication / Melanie Sears.

Format:

Book

Author/Creator:

Sears, Melanie.

Series:

Nonviolent Communication Guides

Nonviolent communication guides

Language:

English

Subjects (All):

Health care reform.

Mental health policy.

Physical Description:

1 online resource (114 p.)

Place of Publication:

Encinitas, Calif. : PuddleDancer Press, 2010.

Language Note:

English

Summary:

The tenets of Nonviolent Communication are applied to a variety of settings, including the workplace, the classroom, and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application. Focusing on the language used in the health care system, this manual teaches health care administrators, nurses, physicians, and mental health practitioners how to create lasting, positive improvements to patient care and the workplace environment. Arguing that a crisis within health care is the inability of many professionals to relate to the personal, human dimension of their work, this reference teaches how to counteract the negativity that certain labels, diagnosis, judgments, and analyses can cause and shows how to better integrate a culture of compassion, empathy, and honesty. Readers will also learn an effective framework to reduce health care staff burnout and turnover, create a culture of mentorship and learning, compassionately diffuse “problem patients," and effectively address systemic barriers to care as they arise.

Contents:

Front Cover; Title Page; Copyright; Endorsements; Contents; Preface; Acknowledgments; Chapter 1: A Crisis in Health Care; Chapter 2: Understanding Nonviolent Communication; Chapter 3: From Domination to Partnership: The Evolution of Health Care Systems; Chapter 4: The Languages of Diagnosis, Judgment, Analysis, and Labeling; Chapter 5: From ""Power Over"" to ""Power With"": The Case of Psychiatric Medicine; Chapter 6: Compassion, Empathy, and Honesty: A Road Map for Creating Life-serving Systems of Care; Index; The Four-Part Nonviolent Communication Process

Some Basic Feelings and Needs We All HaveAbout PuddleDancer Press; Trade Books From PuddleDancer Press; About the Author

Notes:

Includes index.

ISBN:

9781892005595

189200559X

OCLC:

678527191